Deputy Manager — Guest Experience & Team Growth

Buzzworks Holdings; Scotland; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Training & Development

Stream App

Staff discount 40% across Buzzworks

Internal progression opportunities

Extra holidays after years of service

Wellbeing support

Job summary

Buzzworks Holdings is seeking a dynamic Deputy Manager to support daily venue operations, lead a team, and deliver outstanding guest experiences.

You will work closely with the General Manager, coach staff, uphold quality, service and safety standards, and drive guest-first service. Flexible shifts and progression opportunities are available in our people-first culture.

Qualifications

• Experience in hospitality management or ready to take the next step.
• Strong leadership and communication skills.
• Guest-focused with problem-solving mindset.

Responsibilities

• Support the General Manager in the smooth, profitable running of the venue.
• Lead by example to deliver exceptional guest experiences.
• Motivate and coach the team to reach their full potential.
• Maintain high standards in quality, service, safety, and compliance.
• Handle tricky situations and complaints with calm, guest-first confidence.
• Bring Buzzworks core values to life on every shift.

Skills

Leadership

Guest focus

Communication

Problem solving

Team player

Hospitality management

Job description

We are more than just a hospitality group, we are a community. With 22 vibrant venues (and counting), Buzzworks is a people-first business that delivers positive energy, incredible food & drink, and unforgettable experiences to every neighbourhood we serve.

We are on the lookout for a dynamic, people-focused Deputy Manager to support the day-to-day running of one of our venues and help shape the next generation of hospitality talent.

The Buzz

• Flexible working - shifts that work around your life
• Training & Development, we support your journey.
• Stream App - access your wages before payday
• Top 100 Best Companies to work for.
• 40% staff discount across all Buzzworks venues
• Internal progression opportunities ,we promote from within
• Extra holidays after 1, 3, and 5 years' service
• Wellbeing support - Employee Assistance, wellness hub, discounted gym.
  
  

The Works

As a Deputy Manager, you’ll be right at the heart of the action, working closely with the General Manager to lead the team, delight guests, and keep everything running smoothly. You’ll support everything from high-energy service to training and development, helping create a venue that both customers and colleagues love.

In This Role, You’ll

• Support the General Manager in the smooth, profitable running of the venue
• Lead by example to deliver exceptional guest experiences
• Motivate and coach the team to reach their full potential
• Maintain high standards in quality, service, safety, and compliance
• Handle tricky situations and complaints with calm, guest-first confidence
• Bring our Buzzworks Core Values to life, on every shift
  
  

You Are

• A natural Leader who builds trust and brings out the best in others
• Guest Focused, confident, and unflappable under pressure
• A strong communicator and problem solver
• Experienced in hospitality management or ready to take the next step
• A true team player with a can do attitude and a passion for service
  
  

Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is the key to achieving our aim:

To make people feel great through hospitality.