Deputy Manager - Full Time - Dartford

H&T Group plc; Dartford; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance

Holidays buy/sell

Private healthcare

Cycle to work

Season tickets

Staff discounts

Bonus program

Currency exchange

Career progression

Job summary

H&T Group plc in Dartford is seeking a Deputy Store Manager for a full-time role. The position offers a salary of £30,500 per annum (London weighting) with the chance to earn up to £2,400 in discretionary bonuses based on performance against KPIs.

You will lead a motivated team to deliver personalised customer service, ensure smooth store operations, and hit financial goals while staying compliant with company standards. Training is provided to support growth.

Qualifications

• Experience leading teams to deliver outstanding customer service.
• Proven ability to train and develop staff.
• Strong communication and interpersonal skills.

Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi-skilled team.
• Ensure a welcoming, professional in-store environment for all customers.
• Promote best practices and compliance with policies and regulations.
• Drive performance and support achievement of financial targets.
• Collaborate with the area team to share insights and best practices.
• Assist in implementing new products, policies and procedures.

Skills

Leadership

Customer service

Communication

Team development

Supervisory experience

Multilingual bonus

Job description

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credit_card Salary £30,500.00 per Annum (Includes London Weighting) plus the chance to earn up to £2.4k performance-related bonus

work_outline Basis Full time

Job profile for Deputy Manager - Full Time - Dartford

Deputy Manager - Full Time - Dartford

Stores Deputy Manager - Full Time - Dartford

Job details

Salary £30,500.00 per Annum (Includes London Weighting) plus the chance to earn up to £2.4k performance-related bonus Contractual hours 37.5 Basis Full time Region DA1 1DN Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more... Job category/type Store Operations Date posted 18/09/2026 Job reference REQ2449

Job description

Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community?

Join H&T as a Deputy Store Manager and help shape the future of our store.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: £30,500.00 (Includes London Weighting Allowance)

Location: Dartford

Job Type: Full Time 37.5 Hours

Flexibility: Full flexibility from Monday to Sunday is required.

The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

About the Role

As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
• Drive performance and support the team in achieving key financial targets
• Collaborate with the wider area team, sharing insights and best practices to support overall business success
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption

DEPUTY STORE MANAGER JOB DESCRIPTION

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.

A DAY IN THE LIFE OF A H&T STORE

What We’re Looking For

• Passion for high standards and delivering exceptional customer and team experiences
• Excellent verbal and written communication skills
• A strong desire to lead, support, and develop others
• A customer-first mindset with a proactive attitude
• Previous supervisory or management experience in a financial services or customer-facing role
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Ready to lead with purpose and make a difference?

EST 1897,H&T, H&T Asset Finance, H&T Finance, H&TJewellery, H&T Money, H&T Pawnbrokers, handt.co.uk,www.handtloans.co.uk and Harvey & Thompson Limited aretrading names of Harvey & Thompson Limited. Registered inEngland and Wales No. 02636684 and VAT number 840 14 89 39.Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF Authorised and Regulated by the Financial Conduct Authorityfor Consumer Credit (please note that Cheque Cashing, FX, retailpurchases and sales are not regulated by the FCA). Our FirmReference Number is 677994 and we can be found on the FinancialServices Register. Members of the NPA (member no.000351), CCTA(member no.CCTA501), and CSA (member no.845).