Sales Assistant - Full Time - Ilford

H&T Group plc; Ilford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discounts on jewellery and travel

Cycle to work scheme

Season ticket loans

Private healthcare

Store discounts

Job summary

H&T Group plc in Ilford is seeking a Sales Assistant to join our store operations team on a full-time 37.5-hour contract. You’ll deliver friendly, confident service to customers, learn pawnbroking and retail processes, and contribute to a high-performing team.

Starting pay is £26,363 per year (London Weighting) with training completing, plus discretionary bonuses up to £2,000 annually; excellent benefits and career progression at the UK’s leading pawnbroker.

Qualifications

• No pawnbroking experience required; full training provided.
• Excellent customer service and communication skills.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach.
• Assist customers with pawnbroking, retail sales, and financial products.
• Maintain high standards of compliance and store presentation.
• Work collaboratively with your team to exceed targets.
• Handle transactions accurately and securely.

Skills

Multilingual skills

Job description

Job profile

Sales Assistant - Full Time - Ilford

Job details

Salary £26,363.00 per Annum (Includes London Weighting) plus the chance to earn up to £2k discretionary bonus over each year pro rated.

Contractual hours 37.5 Basis Full time

Region IG1 4PG

Package A

Wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more...

Job category/type Store Operations

Date posted 15/09/2026

Job reference REQ2438

Job description

Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?

If so, we'd love to hear from you.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: Starting rate £13.52 per hour (£26,363 per annum), increasing to £13.69 once full training has been completed (Includes London Weighting Allowance)

Location: Ilford

Job Type: Full Time - 37.5hrs

Flexibility: Full flexibility from Monday to Sunday is required

Opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are based on performance against key KPIs.

About the Role

As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.

You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.

We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.

Key Responsibilities

• Deliver exceptional customer service with a friendly and professional approach

• Assist customers with a range of services including pawnbroking, retail sales, and financial products

• Maintain high standards of compliance and store presentation

• Work collaboratively with your team to exceed targets

• Handle transactions accurately and securely

• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

STORE COLLEAGUE JOB DESCRIPTION

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.

A DAY IN THE LIFE OF A H&T STORE

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service

• Flexibility to buy or sell holiday days to suit your lifestyle

• Access to a private healthcare plan

• Cycle to work scheme and season ticket loans

• Preferential currency exchange rates

• Generous staff discounts – up to 25% off jewellery and high-end watches

• Incentive schemes to reward your achievements

• Exclusive discounts at leading retailers via our employee perks portal

Ready to join a company that puts people first?

EST 1897,H&T, H&T Asset Finance, H&T Finance, H&TJewellery, H&T Money, H&T Pawnbrokers, handt.co.uk,www.handtloans.co.uk and Harvey & Thompson Limited aretrading names of Harvey & Thompson Limited. Registered inEngland and Wales No. 02636684 and VAT number 840 14 89 39.Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF Authorised and Regulated by the Financial Conduct Authorityfor Consumer Credit (please note that Cheque Cashing, FX, retailpurchases and sales are not regulated by the FCA). Our FirmReference Number is 677994 and we can be found on the FinancialServices Register. Members of the NPA (member no.000351), CCTA(member no.CCTA501), and CSA (member no.845).