Sales Assistant - Full Time - Sutton 1

H&T Group plc; Greater London; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Staff discounts

Cycle to work

Season ticket loans

Private healthcare

Holiday allowance

Discounts on jewellery

Job summary

H&T Group plc is seeking a Store Colleague in Sutton 1 for full-time, 37.5 hours per week. You’ll provide a warm welcome, understand customer needs, and offer tailored solutions across pawnbroking, retail and financial products. Full training is provided, with progression opportunities and a discretionary annual bonus up to £2,000.

The role emphasizes excellent service, team collaboration, and high standards of compliance in a fast-paced retail environment.

Qualifications

• Are you passionate about helping people and delivering great service?
• No pawnbroking experience required, just a genuine willingness to learn.
• Multilingual skills are a bonus – due to the diverse customer base, languages are valued but not required.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach
• Assist customers with pawnbroking, retail sales, and financial products
• Maintain high standards of compliance and store presentation
• Work collaboratively with your team to exceed targets
• Handle transactions accurately and securely
• Multilingual skills are a bonus – due to the diversity of our customer base.

Skills

Customer service

Communication

Multilingual bonus

Job description

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credit_card Salary £26,363.00 per Annum (Includes London Weighting) plus the chance to earn up to £2k discretionary bonus over each year pro rated.

work_outline Basis Full time

Sales Assistant - Full Time - Sutton 1

Job profile for Sales Assistant - Full Time - Sutton 1

Stores Sales Assistant - Full Time - Sutton 1

Job details

Salary £26,363.00 per Annum (Includes London Weighting) plus the chance to earn up to £2k discretionary bonus over each year pro rated.

Contractual hours 37.5 Basis Full time Region SM1 1NT Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more...

Job category/type Store Operations Date posted 18/09/2026 Job reference REQ2447

Job description

Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?

If so, we'd love to hear from you.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: Starting rate £13.52 per hour (£26,363 per annum), increasing to £13.69 once full training has been completed (Includes London Weighting Allowance)*

Location: Sutton 1

Job Type: Full Time - 37.5hrs

Flexibility: Full flexibility from Monday to Sunday is required

The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are based on performance against key KPIs.

Ideally we are seeking either a Romanaian or POlish speaker due to the customer base of the store, However this is not a requirement

About the Role

As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.

You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.

We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.

Key Responsibilities

• Deliver exceptional customer service with a friendly and professional approach
• Assist customers with a range of services including pawnbroking, retail sales, and financial products
• Maintain high standards of compliance and store presentation
• Work collaboratively with your team to exceed targets
• Handle transactions accurately and securely
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

STORE COLLEAGUE JOB DESCRIPTION

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T .

A DAY IN THE LIFE OF A H&T STORE

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Ready to join a company that puts people first?

Sales Assistant - Full Time - Sutton 1

EST 1897,H&T, H&T Asset Finance, H&T Finance, H&TJewellery, H&T Money, H&T Pawnbrokers, handt.co.uk,www.handtloans.co.uk and Harvey & Thompson Limited aretrading names of Harvey & Thompson Limited. Registered inEngland and Wales No. 02636684 and VAT number 840 14 89 39.Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF Authorised and Regulated by the Financial Conduct Authorityfor Consumer Credit (please note that Cheque Cashing, FX, retailpurchases and sales are not regulated by the FCA). Our FirmReference Number is 677994 and we can be found on the FinancialServices Register. Members of the NPA (member no.000351), CCTA(member no.CCTA501), and CSA (member no.845).