Deputy Manager - Full Time - Woolwich

H&T Group Ltd; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days holiday

Private healthcare

Cycle to work scheme

Season ticket loans

preferential currency exchange rates

Staff discounts

Incentive schemes

Job summary

H&T Group Ltd in London is seeking a Deputy Store Manager to lead a motivated team at our Woolwich store. You’ll support the Store Manager, drive exceptional customer service, hit financial targets, and ensure compliance with regulatory and company standards.

The role is full-time with flexible availability Monday to Sunday and a comprehensive training programme. You’ll influence a welcoming in-store environment, develop colleagues, and work with area teams to share best practices.

Qualifications

• Experience in supervisory or management role in financial services or customer-facing settings.
• Comprehensive training programme provided.
• Strong people leadership and coaching skills.

Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi-skilled team.
• Ensure a welcoming, professional in-store environment with optimal customer outcomes.
• Promote best practices, ensuring safety, security, and policy compliance.
• Drive performance and support the team in achieving financial targets.
• Collaborate with the wider area team to share insights and drive business success.
• Assist in implementing new products, policies, and procedures with smooth transitions.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

Adept at leading teams and delivering exceptional customer service, you will join the H&T team as a Deputy Store Manager at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. You will work in Woolwich 3 and support the Store Manager in delivering personalised service to all customers, ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You are paid £29,750 with a London Weighting Allowance and can earn up to £2,400 extra each year in discretionary bonuses, pro‑rated based on performance against key KPIs. The role is Full Time with full flexibility from Monday to Sunday required.

About The Role

As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with pawnbroking is required as we offer a comprehensive training programme.

Key Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service
• Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care
• Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
• Drive performance and support the team in achieving key financial targets
• Collaborate with the wider area team, sharing insights and best practices to support overall business success
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption

What We’re Looking For

• Passion for high standards and delivering exceptional customer and team experiences
• Excellent verbal and written communication skills
• A strong desire to lead, support, and develop others
• A customer‑first mindset with a proactive attitude
• Previous supervisory or management experience in a financial services or customer‑facing role
• Multilingual skills are a bonus – being able to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high‑end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal