Deputy Care Manager

Radfield Home Care (UK); Shrewsbury; On-site; GBP 28,000 - 30,000; Full time

Job summary

Radfield Home Care (UK) seeks a Deputy Care Manager to support the Registered Care Manager in delivering safe, person-centred domiciliary and live-in care services. You will supervise staff, manage care plans, ensure regulatory compliance, and assist with payroll and invoicing while maintaining high-quality client outcomes.

The role requires strong leadership, organisational skills, and experience with care management software; a full UK driving licence is essential for site and client visits.

Qualifications

• Experience in domiciliary and/or live-in care settings.
• Strong organisational and time management skills.
• Experience supervising staff and planning care.
• Knowledge of CQC standards and care regulations.
• Excellent communication and leadership abilities.

Responsibilities

• Lead staff supervision and competency assessments.
• Develop, review and update personalised care plans.
• Oversee care documentation accuracy and regulatory compliance.
• Manage staff rotas to ensure safe, continuous care.
• Support with out-of-hours on-call responsibilities and urgent issues.
• Assist with payroll, invoicing and financial records.

Skills

Care management

Staff supervision

Care planning

Regulatory knowledge

Leadership

Communication

Microsoft Office

Car driver

Education

Health and Social Care Diploma

Tools

Care management software

Microsoft Office

Job description

Job Title: Deputy Care Manager

Reports To: Registered Care Manager

Salary: £28,000 - £30,000 dependent on experience

Purpose of the Role

To support the Registered Care Manager in the effective day-to-day running of the domiciliary and live-in care service. The Deputy Care Manager will ensure the delivery of safe, person-centred care while maintaining compliance with regulatory standards, supporting staff, and overseeing operational processes.

Key Responsibilities

Staff Management

• Conduct regular staff supervisions and competency assessments.
• Carry out return-to-work interviews following sickness absence.
• Support staff performance management, development, and wellbeing.
• Provide guidance and support to carers in line with company policies.

Care Planning

• Develop, review, and update personalised care plans.
• Complete care assessments and risk assessments.
• Ensure care documentation is accurate, up to date, and compliant with CQC standards.
• Monitor the quality of care provided and implement improvements where required.

Operations

• Oversee staff rotas to ensure safe staffing levels and continuity of care.
• Coordinate and oversee live-in care packages, including matching carers to clients and managing package changes.
• Respond to emergencies, staffing issues, and operational challenges promptly.
• Support the smooth day-to-day running of the service.
• Support with the out of hours on-call responsibilities

Financial Administration

• Prepare and process client and staff invoices accurately and on time.
• Assist with payroll by checking care staff hours, timesheets, and wages.
• Ensure accurate financial records are maintained.

Meetings and Communication

• Attend management meetings and contribute to service development.
• Participate in multidisciplinary meetings with healthcare professionals, clients, and families where appropriate.
• Communicate effectively with clients, relatives, external professionals, and the wider team.
• Attend external events.

Compliance and Quality Assurance

• Support the Registered Care Manager in maintaining compliance with CQC regulations and company policies.
• Ensure confidentiality is maintained in accordance with GDPR and company procedures.
• Promote safeguarding, dignity, equality, diversity, and person-centred care at all times.

Person Specification

Essential

• Experience within domiciliary and/or live-in care.
• Strong organisational and time management skills.
• Experience of staff supervision and care planning.
• Knowledge of CQC standards and care regulations.
• Excellent communication and leadership skills.
• Competent using care management software and Microsoft Office.
• Full UK driving licence and access to a vehicle at all times

Desirable

• Level 3, 4 or Level 5 Diploma in Health and Social Care (or willingness to work towards).
• Previous experience in a senior or supervisory care role.
• Experience managing rotas, payroll, and invoicing.

Key Skills

• Leadership and team management.
• Problem-solving and decision-making.
• Excellent attention to detail.
• Ability to prioritise workload in a fast-paced environment.
• Professional, compassionate, and person-centred approach.

Strong administrative and organisational abilities.