Deputy Manager Designate

Pets at Home; Trowbridge; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus opportunities

28 days paid leave (33 after 2 years)

Birthday leave

Life assurance 4x salary

4% company pension

Colleague discounts: 20% off Pets at H

30% off own-brand products

Job summary

Pets at Home is seeking a Deputy Store Manager Designate for Trowbridge/Chippenham/Bath. You will work with store managers to oversee daily operations and deliver outstanding service for customers and their pets.

When the Store Manager is unavailable, you take full responsibility for the store, leading the team, recruiting, managing performance, stock, and maintaining high standards.

Qualifications

• 1 year+ of management experience in a retail environment.
• Strong leadership and people-management skills.
• Excellent communication and the ability to inspire teams.

Responsibilities

• Inspire and lead the team to deliver a friendly, engaging store experience.
• Drive sales performance and KPIs across the store.
• Oversee recruitment, stock management, and health & safety compliance.
• Act as Duty Manager when Store Manager is unavailable.
• Lead by example to support store-wide success.

Skills

Retail management

Leadership

Communication

Job description

Deputy Manager Designate – Trowbridge/Chippenham/Bath - 39 Hours

Who are we?

We’re Pets at Home – if you’re someone who loves pets, you might know already know about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores – where local people work with local pet owners and help local pets.

What’s the role?

As a Deputy Store Manager Designate, as the Deputy Store Manager, you’ll work closely with several Store Managers in the local area to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets.

When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Your key responsibilities will include:

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Who are we looking for?

We’d love to hear from you if you:

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are passionate about learning and committed to training covering areas such as customer service, health and safety, and pet care.

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Pets just see people—they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.