Deputy Manager Designate

Home Limited; Trowbridge; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Annual bonus

28 days paid leave

Your birthday off

Life assurance 4x salary

4% company pension

Colleague discounts

Job summary

Pets at Home is seeking a Deputy Store Manager Designate to support store teams across Trowbridge, Chippenham and Bath. You’ll step in for the Store Manager, lead recruitment, performance management and daily operations to deliver outstanding service for pets and their owners.

With at least one year of management experience in retail, you’ll drive sales, ensure health and safety compliance, and inspire your team. A 7-day shift pattern, including weekends and bank holidays, is required.

Qualifications

• At least 1 year of management experience in a retail environment.
• Strong leadership and communication skills.
• Flexible to a 7-day shift pattern, including weekends and bank holidays.
• Passionate about learning and training in customer service and pet care.

Responsibilities

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.

Skills

Leadership

Communication

Customer service

Management experience

Job description

Deputy Manager Designate – Trowbridge/Chippenham/Bath - 39 Hours

Who are we? We’re Pets at Home– if you’re someone who loves pets, you might know already know about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores – where local people work with local pet owners and help local pets.

What’s the role? As a Deputy Store Manager Designate, as the Deputy Store Manager, you’ll work closely with several Store Managers in the local area to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets.

When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Your key responsibilities will include:

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Who are we looking for? We’d love to hear from you if you:

• Have at least 1 year of management experiencein a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are passionate about learning and committed to training covering areas such as customer service, health and safety, and pet care.

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including:

• Annual bonusopportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday offto celebrate in style.
• Life assuranceworth 4x your annual salary.
• A4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Join Us!

Pets just see people—they don’t discriminate, and neither do we.We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.