Deputy Manager

Halfords; Worcester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual leave 6 weeks

Bonus program

Product discount 25%

Garage discount up to 50%

Grocery discounts

Family & Friends discount

Wagestream financial planning

GP services 24/7

Share save scheme

Health cash plan

Pension & Life Assurance

Job summary

Halfords in Worcester is seeking a Deputy Manager to cover the Store Manager’s absence and keep operations running smoothly in a fast-paced retail environment.

You will lead by example, drive sales and service standards, and coach team members to deliver excellent customer experiences while ensuring health and safety compliance and labour planning. This role offers development opportunities within Halfords' Retail Management track.

Qualifications

• At least 1 year of managerial experience in retail sales.
• Proven coaching and people-management track record.
• Strong knowledge of compliance and operational standards.
• Ability to meet sales targets and deliver customer metrics.
• Commercial awareness and knowledge of industry trends.
• Excellent verbal and written communication skills.
• Proficiency in MS Word, Excel and PowerPoint; willingness to learn our systems.

Responsibilities

• Lead by example to foster a customer-centric culture.
• Drive sales performance and maintain high service standards.
• Manage daily store operations with health and safety/compliance.
• Schedule and manage labour effectively.
• Provide on-the-spot coaching to enhance team performance and customer experience.
• Celebrate team successes and create an inclusive atmosphere.

Skills

Managerial experience

Coaching

Compliance knowledge

Sales targets

Commercial acumen

Communication skills

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job no: 568715
Work type: Full time
Site: Worcester, BlackPole Retail Park
Categories: Retail Management
Location: Worcestershire
Salary: Up to £32,000pa
Business Area: Retail

As a Deputy Manager, you will play a crucial role in our management team, ensuring the smooth operation of our retail store in the Store Manager's absence. At Halfords, we prioritise our core values and are committed to delivering exceptional customer service in a dynamic, fast-paced environment.

Key Responsibilities:

• Lead by example to foster a customer-centric culture.
• Drive sales performance and maintain high service standards.
• Manage daily store operations, including compliance with health and safety and retail standards.
• Schedule and manage labor effectively.
• Provide on-the-spot coaching to enhance team performance and customer experience.
• Celebrate team successes and create an inclusive atmosphere.

What We’re Looking For:

• A year of managerial experience in a retail sales environment.
• Proven track record in coaching and managing colleagues.
• Strong understanding of compliance and operational standards.
• Ability to meet sales targets and deliver excellent customer metrics.
• Commercial acumen and awareness of industry trends.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with a willingness to learn our systems.

We recognise that everyone has different needs, which is why we offer a range of rewards and benefits, including:

• 6 weeks of annual leave.
• Quarterly performance bonuses.
• 25% discount on most Halfords products and up to 50% off garage bills in Autocentres.
• Discounts on groceries, shopping, insurance, and more.
• Family & Friends Discount Events.
• Opportunities for financial planning support through Wagestream.
• Access to GP services 24/7.
• Share save scheme with a 20% discount on shares.
• Health Cash Plan for well-being services and healthcare costs.
• Pension Scheme & Life Assurance.

We are committed to your development and offer ample opportunities for career advancement within Halfords. Join us as we grow and innovate in motoring services and electric mobility. Be part of our success in getting the nation safely back on the move!

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.