Deputy Manager - Designate

Halfords; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

6 weeks annual leave

Discounts on Halfords products

Cycle to Work Scheme

Pension and Life Assurance

Job summary

Halfords is seeking a Designate Deputy Manager to support local stores and develop future store leaders. You will motivate in-store teams, model exceptional customer service, and receive comprehensive training for your permanent Deputy Manager role.

You will be coached to manage operations, deliver strong sales, and train staff in real time while upholding health & safety standards and company policies.

Qualifications

• At least one year of managerial experience in retail sales.
• Experience in coaching and developing colleagues.
• Knowledge of health & safety and retail operations standards.
• Skills in labor scheduling and time management.
• Proven ability to coach and train staff in real time to improve customer experience.
• Track record of achieving sales targets, including attach sales.
• Strong commercial awareness and customer-focused mindset.
• Excellent verbal and written communication; proficient in MS Office.

Responsibilities

• Inspire and motivate the team to deliver an outstanding in-store experience.
• Adapt to a fast-paced retail environment and maintain engagement.
• Lead by example to drive high standards of service and selling.
• Participate in hands-on activities like product fitting and bike setup for training.
• Encourage collaboration, celebrate successes, and foster inclusivity.
• Monitor competitors and strive for service excellence.

Skills

Managerial experience

Coaching colleagues

Time management

Sales targets

Customer service

Communication skills

Commercial acumen

Education

Tools

Microsoft Word

Excel

PowerPoint

Job description

As a Designate Deputy Manager, you will play a vital role in supporting our management team across local stores in your area. You will lead in-store teams through encouragement and motivation while receiving comprehensive training to prepare for your permanent role as Deputy Manager. With a strong support network, you'll be equipped to deliver exceptional leadership and customer service.

Key Responsibilities

• Inspire and motivate your team to provide an outstanding in-store experience, embodying our core values.
• Adapt to the fast-paced retail environment, ensuring your team remains engaged and responsive to customer needs.
• Foster a culture of selling by leading by example, ensuring the highest standards of service.
• Participate in hands-on activities, such as fitting products and setting up bikes, providing necessary training for your team.
• Encourage team collaboration, celebrate successes, and create an inclusive environment for both colleagues and customers.
• Stay informed about competitor activities and strive for excellence in service delivery.

What We're Looking For

• At least one year of managerial experience, preferably in a retail sales environment.
• Experience in managing and coaching colleagues.
• Knowledge of compliance standards in health and safety and retail operations.
• Skills in labor scheduling and effective time management.
• Proven ability to deliver coaching and training in real time to enhance customer experiences.
• Track record of achieving sales targets, including attachment sales.
• Strong commercial acumen and understanding of the current operating environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint, with the ability to learn in-house systems.

Benefits: We recognize that everyone has different priorities, which is why we offer a diverse range of rewards and benefits, including:

• 6 weeks of annual leave.
• Quarterly performance bonuses (upon appointment).
• 25% discount on most Halfords products and up to 50% off garage bills in Autocentres.
• Discounts on groceries, shopping, insurance, and leisure activities.
• Family & Friends Discount Events throughout the year.
• Opportunities to purchase a Trade Price Bike and enrol in the Cycle to Work Scheme.
• Financial planning support via Wagestream, allowing access to up to 30% of your salary in advance.
• 24/7 GP access year-round.
• Participation in our Share Save scheme with a 20% discount on shares.
• Health Cash Plan for wellness services and healthcare cost claims.
• Pension Scheme & Life Assurance.

As we rapidly grow our business with a focus on motoring services and electric mobility, we invite you to be part of our success story. Join Halfords, the UK’s leading retailer of motoring and cycling products and services and help us get the nation safely back on the move!

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Due to the nature of this role you will be required to hold a full UK driving licence and access to your own vehicle.