Deputy Manager

Pets at Home Limited; Scunthorpe; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Industry training

Staff discounts

Career development

Zusammenfassung

Pets at Home Limited in Scunthorpe is seeking a passionate Deputy Manager to join our leadership team at the Pet Care Centre. You will support the Store Manager, lead by example, and deliver a best-in-class experience for pets and people.

You'll manage daily operations, drive performance with KPI focus, coach your team, and help create a welcoming, knowledgeable environment. The role offers industry-leading training, staff discounts, and clear career development opportunities.

Qualifikationen

• Experience leading a team in a busy retail, hospitality or customer-focused environment.
• Strong coaching and development skills.
• Proven ability to drive performance using KPIs.

Aufgaben

• Lead from the front and set the tone for the team.
• Manage store operations including stock, merchandising and compliance.
• Deliver a best-in-class customer experience with tailored advice and care for customers and pets.
• Inspire and develop the team, maintain a welcoming, knowledgeable environment.
• Model and live the company values to drive engagement and results.

Kenntnisse

Team leadership

KPI driven

Coaching & development

Communication

Organisational skills

Flexibility

Jobbeschreibung

We're looking for a passionate and proactive Deputy Manager to join the leadership team at our Scunthorpe Pet Care Centre. This role is about more than just supporting day-to-day operations it's about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people. As Deputy Manager, you'll work closely with the Store Manager and take shared responsibility for the pet care centre's performance, team development, and customer engagement. You'll step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment. No two days will be the same and that's just how we like it! What you'll be doing: Leading from the front setting the tone, inspiring your team, and driving performance every step of the way. Managing store operations, from stock control and merchandising to operational excellence and compliance. Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported. Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor...and their pets! Living and breathing our values to help us become the Best Pet Care Business in the World. What's in it for you? From day one, you'll receive industry-leading training and continuous support to help you grow your skills in pet care, customer service, and team leadership. Alongside generous colleague discounts and career development opportunities, you'll have the chance to make a real difference for pets, pet parents, and your local community.

• Have experience of running a team in a busy retail, hospitality or customer-focused environment as a manager / supervisor
• Worked with KPI'S and driven team performance
• A passion for people, coaching, developing, and motivating those around you to do their best.
• A love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills, you keep calm, even on the busiest days.
• Flexibility to work a 7-day rota including weekends and bank holidays.

Whether you're a seasoned retail leader or ready to take that next step in your career, if you care about people, pets, and creating brilliant experiences, we'd love to meet you!

We're more than just a pet store, we're a one-stop destination for everything pets need and pet lovers love. From toys and treats to groom rooms and veterinary care, our community-focused Pet Care Centres bring together passionate teams and devoted customers across the UK. We believe in creating a welcoming, supportive space where pets are family, and where our people thrive.