Deputy Manager

Pets at Home Limited; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

Pets at Home Limited is seeking a Deputy Manager for our Barrow Pet Care Centre. You will lead a busy retail team, deliver an exceptional customer and pet care experience, and work closely with the Store Manager to drive proactive people development and operational excellence.

Join a welcoming, community-focused Pet Care Centre where you’ll inspire your team, manage stock and compliance, and play a key role in delivering great results for pets, their owners, and your local community.

Qualifications

• Experience leading a team in a busy retail, hospitality or customer-focused environment.
• Experience with KPIs and driving team performance.
• Passion for people, coaching, developing, and motivating those around you to do their best.
• A love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills, able to stay calm on busy days.

Responsibilities

• Lead from the front, set the tone, and drive performance across the centre.
• Oversee store operations from stock control to compliance and merchandising.
• Create a culture of inclusivity and collaboration where colleagues feel supported.
• Deliver best-in-class customer experience and expert care for pets and their visitors.

Skills

Team leadership

KPI tracking

People development

Operational excellence

Communication skills

Weekend flexibility

Job description

We're looking for a passionate and proactive Deputy Manager to join the leadership team at our Barrow Pet Care Centre. This role is about more than just supporting day-to-day operations it's about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people. As Deputy Manager, you'll work closely with the Store Manager and take shared responsibility for the pet care centre's performance, team development, and customer engagement. You'll step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment. No two days will be the same and that's just how we like it! What you'll be doing: Leading from the front setting the tone, inspiring your team, and driving performance every step of the way. Managing store operations, from stock control and merchandising to operational excellence and compliance. Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported. Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor .....and their pets! Living and breathing our values to help us become the Best Pet Care Business in the World. What's in it for you? From day one, you'll receive industry-leading training and continuous support to help you grow your skills in pet care, customer service, and team leadership. Alongside generous colleague discounts and career development opportunities, you'll have the chance to make a real difference for pets, pet parents, and your local community.

• Have experience of running a team in a busy retail, hospitality or customer-focused environment as a manager / supervisor
• Worked with KPI'S and driven team performance
• A passion for people, coaching, developing, and motivating those around you to do their best.
• A love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills, you keep calm, even on the busiest days.
• Flexibility to work a 7-day rota including weekends and bank holidays.

Whether you're a seasoned retail leader or ready to take that next step in your career, if you care about people, pets, and creating brilliant experiences, we'd love to meet you!

We're more than just a pet store, we're a one-stop destination for everything pets need and pet lovers love. From toys and treats to groom rooms and veterinary care, our community-focused Pet Care Centres bring together passionate teams and devoted customers across the UK. We believe in creating a welcoming, supportive space where pets are family, and where our people thrive.