Deputy Manager

Pets at Home Limited; Grimsby; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Industry-leading training

Colleague discounts

Career development opportunities

Zusammenfassung

Pets at Home Limited in Grimsby is seeking a passionate Deputy Manager to join our leadership team at the Grimsby Pet Care Centre. This role goes beyond daily operations, focusing on leading by example, developing staff, and delivering a warm, knowledgeable experience for pets and their people.

As Deputy Manager, you will work closely with the Store Manager, oversee stock and merchandising, drive performance, and ensure we uphold our welcoming, pet-loving culture across the centre.

Qualifikationen

• Experience leading a team in busy retail or hospitality environments.
• Proven ability to drive KPI performance.
• Strong coaching and people development skills.
• Focused on operational excellence and compliance.
• Excellent communication and organisational skills.
• Availability to work a 7-day rota including weekends.

Aufgaben

• Lead from the front to inspire the team and drive performance.
• Manage store operations, stock control, merchandising and compliance.
• Deliver exceptional customer experiences for pets and owners.
• Collaborate with Store Manager to shape a welcoming Pet Care Centre.
• Support business growth and community engagement.

Kenntnisse

Team leadership

KPI tracking

Coaching & development

Operational excellence

Communication & organisation

Weekend availability

Jobbeschreibung

We're looking for a passionate and proactive Deputy Manager to join the leadership team at our Grimsby Pet Care Centre. This role is about more than just supporting day-to-day operations it's about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people. As Deputy Manager, you'll work closely with the Store Manager and take shared responsibility for the pet care centre's performance, team development, and customer engagement. You'll step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment. No two days will be the same and that's just how we like it! What you'll be doing: Leading from the front setting the tone, inspiring your team, and driving performance every step of the way. Managing store operations, from stock control and merchandising to operational excellence and compliance. Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported. Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor .....and their pets! Living and breathing our values to help us become the Best Pet Care Business in the World. What's in it for you? From day one, you'll receive industry-leading training and continuous support to help you grow your skills in pet care, customer service, and team leadership. Alongside generous colleague discounts and career development opportunities, you'll have the chance to make a real difference for pets, pet parents, and your local community.

• Have experience of running a team in a busy retail, hospitality or customer-focused environment as a manager / supervisor
• Worked with KPI'S and driven team performance
• A passion for people, coaching, developing, and motivating those around you to do their best.
• A love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills, you keep calm, even on the busiest days.
• Flexibility to work a 7-day rota including weekends and bank holidays.

Whether you're a seasoned retail leader or ready to take that next step in your career, if you care about people, pets, and creating brilliant experiences, we'd love to meet you!

We're more than just a pet store, we're a one-stop destination for everything pets need and pet lovers love. From toys and treats to groom rooms and veterinary care, our community-focused Pet Care Centres bring together passionate teams and devoted customers across the UK. We believe in creating a welcoming, supportive space where pets are family, and where our people thrive.