Deputy Manager

South East; Luton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Enhanced maternity/paternity leave

Tenpin Treats – retailer discounts

Free bowling for family & friends

Free food when working 6+ hours

Employee assistance programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long service awards

Job summary

Tenpin in the UK seeks a motivated Deputy Manager to supervise daily centre operations and nurture a fun, customer-focused culture. You will support the General Manager, drive sales and profits, and lead teams to deliver outstanding experiences for families.

The role requires proven leadership in leisure/hospitality, a passion for service, and the ability to develop large teams while maintaining compliance with policies. Tenpin offers employee benefits and career progression.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Have experience in leading and developing large teams.
• Determined, enthusiastic and patient.
• Ambitious and eager to progress.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager, and support in achieving targets and KPIs.
• Ensure compliance with policies and procedures.

Skills

Management experience

Customer service

Team leadership

Operational excellence

Job description

Are
you a driven, passionate leader who can create a fun environment for our
customers and team while meeting company objectives?

We
have something fun for all the family to do, regardless of age. Our centres are
fantastic places to visit, and even better places to work in. Why not come and
help us entertain?

We
love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape
Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables,
licensed bars with cocktails, and a fabulous food menu.

The Role

As
a Deputy Manager at Tenpin, you'll ensure our customers have a great time and
create a fun environment for both them and our team. You'll support the General
Manager with daily operations, team development, and driving sales and profits.
Your duties include:

• Manage
  daily operations of the centre
• Create
  a customer-focused culture
• Lead
  the team by example for effective collaboration
• Deputise
  for the General Manager, and support in achieving targets and KPIs
• Ensure
  compliance with policies and procedures.

Skills You Need

• Minimum
  1 year of management experience in leisure, hospitality or retail
• Passionate
  about exceptional customer service
• Have
  experience in leading and developing large teams
• Determined,
  enthusiastic and patient
• Ambitious
  and eager to progress
• 33
  days holiday (including Bank Holidays)
• Enhanced
  Maternity, Paternity, Adoption leave
• Tenpin
  Treats – Retailer discounts and Best Doctors
• Free
  Bowling for family & friends
• Free
  Food (when working 6+ hours)
• Employee
  Assistance Programme
• Free
  counselling
• Life
  assurance (4x annual salary)
• Birthday
  off
• Long
  Service Awards

Looking
for career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.