Deputy Manager

South East; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Industry-leading bonus

33 days holiday

Enhanced family leave

Tenpin Treats – discounts

Free bowling for family

Free meals on shift

Medicash

Employee assistance programme

Free counselling

Life assurance (4x salary)

Birthday off

Long service awards

Job summary

Tenpin in Peterborough is expanding with a brand new family entertainment centre, offering bowling, karaoke, arcade games and more. As Deputy Manager you will support daily operations, drive sales and lead a large team to deliver a fun, safe guest experience and strong financial performance.

You will foster a customer-first culture, develop staff, and deputise for the General Manager to help achieve key KPIs while maintaining high service standards across all venues.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Proven ability to lead and develop large teams.
• Strong customer service focus and team motivation.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture.
• Lead the team by example for collaboration.
• Deputise for the General Manager and support targets.
• Ensure compliance with policies and procedures.

Skills

Management experience

Customer service

Team leadership

People development

Ambitious

Job description

We’re expanding! Join the Peterborough team at our latest location and grow with us!

We are opening a brand new, state of the art family entertainment centre at Queensgate Shopping Centre in December 2026.
Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives?

TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain—it's in our DNA! Beyond bowling, we offer Karaoke, Interactive Darts, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!

The Role

As a Deputy Manager at Tenpin, you'll ensure our customers have a great time and create a fun environment for both them and our team. You'll support the General Manager with daily operations, team development, and driving sales and profits. Your duties include:

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills You Need

• Minimum 1 year of management experience in leisure, hospitality or retail
• Passionate about exceptional customer service
• Have experience in leading and developing large teams
• Determined, enthusiastic and patient
• Ambitious and eager to progress

Our Fantastic Benefits

• Industry-leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.