Deputy Manager

Tivoli, Cambridge; Cambridge; On-site; GBP 32,000 - 45,000; Full time

Job summary

The Tivoli in Cambridge is seeking a proactive Deputy Manager to lead a dynamic, five-floor hospitality venue. You will drive service standards, coach a large team across multiple outlets and ensure a memorable customer experience daily.

With a focus on operational excellence, you will balance health and safety, cost control and strong financial performance while delivering exceptional hospitality and events.

Qualifications

• Experience leading large teams in fast-paced hospitality.
• Ability to balance operational excellence with genuine hospitality.
• Strong leadership to manage a five-storey venue across multiple services.
• Solid understanding of health and safety standards.

Responsibilities

• Lead one of Cambridge's most exciting hospitality businesses.
• Manage a large and diverse team and maintain atmosphere across five floors.
• Drive service, coach your team and make smart commercial decisions.
• Maintain impeccable health and safety standards and drive performance.
• Balance labour, costs and deliver strong financial results.
• Oversee events calendar and supplier activations.

Skills

Leadership

Team management

Hospitality

Health & safety

P&L management

Stock control

Cost control

Coaching

Operations management

Cocktails

Food operations

Job description

Deputy Manager

Combining 2 street food stalls, an array of amazing drinks across 4 bars, two 9-hole indoor golf courses, a shuffleboard basement, event/screening room and a roof terrace with wonderful views across Jesus Green. On top of the above, with its planned flexibility of layout, The Tivoli lends itself to the hosting of a plethora of events, from national celebrations, key sporting occasions, local one-off & regular activities.

Deputy Manager

At The Tivoli, our Deputy Managers aren't just deputies - they're slick operators, party conductors, and people that want to learn and develop their career. This is a role for someone who thrives in high-volume, fast-paced hospitality and knows how to lead from the front.

The Tivoli isn't like anywhere else in Cambridge. Spread across five floors, the venue combines two evolving street food kitchens, four vibrant bars, two 9-hole indoor golf courses, a shuffleboard basement, private screening and event spaces, and a stunning roof terrace overlooking Jesus Green. Every day brings something different, and every service demands energy, organisation and exceptional leadership.

As Deputy Manager, you'll be responsible for helping to lead one of the city's most exciting hospitality businesses. You'll know how to manage a large and diverse team, maintain the atmosphere and energy across an entire five-storey venue, and ensure every customer leaves having had an unforgettable experience.

This role demands someone who can balance operational excellence with genuine hospitality. You'll take ownership of every aspect of the business - from maintaining impeccable health and safety standards to driving service, coaching your team and making smart commercial decisions that improve performance.

You'll have a solid understanding of fresh food operations, great cocktails, stock control and P&L management. You'll know how to manage labour, control costs and deliver consistently strong financial results without ever compromising the customer experience.

What we look for in a Deputy Manager:

We're looking for an exceptional Deputy Manager to help lead one of Cambridge's most exciting hospitality venues.

This is a role for someone with the experience, confidence and bandwidth to seamlessly manage a varied and demanding workload. One minute you'll be leading a busy service and developing your team, the next you'll be coordinating supplier-supported activations, overseeing social media campaigns, delivering against our packed events calendar, or ensuring every corner of the venue is operating at its very best.

You'll be passionate about creating unforgettable customer experiences, have a natural ability to inspire and develop large teams, and thrive in a fast-paced environment where no two days are ever the same. You'll bring energy, commercial awareness and operational excellence, balancing the finer details with the bigger picture to keep The Tivoli moving forward.

We're looking for someone who is ambitious, proactive and committed to building a long-term career in hospitality. In return, you'll be given genuine autonomy, ongoing development and the opportunity to grow within a business that encourages big ideas, rewards great people and never stands still.