Team Member

Tivoli, Cambridge; Cambridge; On-site; GBP 12,000 - 17,000; Full time

Job summary

The Tivoli Cambridge is a vibrant, multi-venue hospitality site in Cambridge seeking Team Members who thrive in a busy environment and love delivering great customer experiences. Roles are cross-trained across bar and floor, with opportunities to bartend, take orders, serve tables and engage with guests.

Join a large, sociable team focused on creating memorable moments for every customer while you learn diverse hospitality skills in a dynamic Cambridge setting.

Qualifications

• Experience in delivering friendly, memorable customer service.
• Confident communicator with a positive, can-do attitude.
• Ability to thrive in a busy, fast-paced hospitality environment.
• Willingness to work across bar and floor, taking on multiple tasks.

Responsibilities

• Deliver friendly, memorable experiences to customers.
• Work across both bar and floor as part of a cross-trained team.
• Take orders, serve tables and run food and drinks.
• Bartend and prepare drinks to a high standard.
• Keep your area and the venue clean and ready for service.
• Assist with events, sports screenings and private bookings.

Skills

Customer service

Communication

Teamwork

Job description

Team Member – The Tivoli, Cambridge

Fast-paced. Big personality. Lots going on. Never boring.

The Tivoli is not your average hospitality venue.

Across five floors, we bring together two street-food kitchens, four bars, two 9-hole indoor golf courses, a shuffleboard basement, private event and screening spaces, and a rooftop terrace overlooking Jesus Green.

We host everything from busy weekend services and big sporting moments to private parties, corporate events, celebrations and everything in between. No two shifts are quite the same - and that's exactly how we like it.

We're looking for Team Members who love being around people, thrive in a busy environment and genuinely care about giving customers an amazing experience.

If you're confident, outgoing, naturally friendly and bring plenty of personality to everything you do, we'd love to hear from you.

The role

This isn't a role where you'll be stuck doing the same thing every shift.

Our service model is both floor and bar based, which means our Team Members are cross-trained across the venue. You'll learn how to bartend, take orders, serve tables and look after customers on the floor, giving you the skills and confidence to work wherever you're needed.

One minute you might be behind the bar making drinks, the next you could be running food, taking orders, chatting to a group celebrating a birthday or helping make sure a big sporting event goes off without a hitch.

You'll be right in the middle of the action, working as part of a large, fun and sociable team and playing a key role in making The Tivoli a place people want to come back to.

What you'll be doing

• Delivering brilliant, friendly and genuinely memorable customer experiences
• Working across both the bar and floor as part of our cross-trained service team
• Taking orders, serving tables and running food and drinks
• Bartending and making a range of drinks to a consistently high standard
• Keeping your section, bar and the wider venue clean, organised and ready for service
• Helping create a fun, welcoming atmosphere for every customer
• Supporting busy services, events, sporting occasions and private bookings
• Working as part of a large team and jumping in wherever you're needed
• Learning about our food, drinks, games, events and venue so you can confidently talk to customers about what we offer
• Following our health, safety, hygiene and service standards
• Helping keep the energy high, even when the venue is absolutely flying
• Looking for ways to make the customer experience even better

Who we're looking for

We're customer obsessed.

Our main focus is simple: delivering the best possible experience for our customers.

So we're looking for people who genuinely enjoy interacting with others and who understand that great hospitality is about much more than simply taking an order.

You'll probably be someone who:

• Is confident, outgoing and naturally friendly
• Has a big personality and isn't afraid to use it
• Loves talking to people and making them feel welcome
• Has a genuine passion for great customer service
• Thrives in a busy, fast-paced environment
• Brings positive energy to every shift
• Is comfortable working as part of a large, sociable team
• Is happy getting stuck in and helping wherever they're needed
• Can stay calm and positive when things get busy
• Takes pride in what they do and pays attention to the details
• Is keen to learn and develop new skills
• Is reliable, hardworking and willing to get stuck in
• Enjoys having fun at work while still taking great service seriously

Hospitality experience is great, but it's not everything. If you've got the right attitude, personality and energy, we'll teach you the rest.

We're looking for people who want to learn, grow and become genuinely brilliant all-round hospitality Team Members.

Why The Tivoli?

Because you'll never be bored.

You'll work in one of Cambridge's most varied hospitality environments, surrounded by a large, fun and sociable team, great food and drink, events, games, music, sport and plenty of memorable moments.

You'll also get the chance to learn a wide range of hospitality skills. Because our team is cross-trained across the bar and floor, you'll become confident in both bartending and table service rather than being limited to one area.

Most importantly, you'll be part of a team that is customer obsessed. Everything we do comes back to creating the best possible experience for the people who walk through our doors.

Whether it's someone's first visit, a big birthday, a corporate event, a Saturday night out or just a couple of drinks after work — we want every customer to leave thinking "that was brilliant."

If you're confident, friendly, energetic and love being around people, come and join us.

Come and help us make The Tivoli the place Cambridge comes to play.