Local Service Manager

Sanctuary Group; Greater London; On-site; GBP 47,000 - 50,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Enhanced Parental leave and annual/sen

Annual leave purchase scheme

Company-funded training

Flexible working options

Inclusive culture

Exclusive retail discounts

Cycle to Work and salary sacrifice

Job summary

Sanctuary Group is seeking a Local Service Manager in Edmonton, Greater London to lead the day-to-day delivery of a mental health service. You will manage a compassionate team, develop budgets, and maintain strong partnerships with stakeholders to ensure safe, compliant operations.

The role requires an NVQ Level 5 in Health and Social Care or equivalent, with strong leadership, problem-solving and communication skills. A valid right to work in the UK is assumed for applicants.

Qualifications

• Leadership and people-management experience in a care setting.
• Strong communication and stakeholder engagement skills.
• Ability to lead and develop teams while delivering high standards of care.

Responsibilities

• Lead the day-to-day delivery of the service and support your team.
• Build and maintain positive relationships with partners and stakeholders.
• Manage budgets and oversee financial performance.
• Effectively manage and market homes/voids.
• Recruit, develop and motivate your team to achieve great outcomes.
• Ensure health and safety standards are met and adapt working hours when needed.
• Knowledge of CQC regulations and confidence working with partners.

Skills

Leadership

Problem-solving

Communication

IT literacy

Team management

Education

NVQ Level 5 in Health and Social Care or equivalent

Job description

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Department: Health and Social Care (Management)

Operation: Sanctuary Supported Living

Closing Date: .

Salary: £46,589 per year Rising to £49,589 per year after

Requisition: 230056

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Local Service Manager

Stepping Stone Court, 76 Morley Avenue, Edmonton, Greater London, N18 2QT

£46,589 per year Rising to £49,589 per year after 12 months once proficient

Lead with purpose, inspire independence

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Local Service Manager to our vibrant CQC-registered CQC-registered mental health service at Stepping Stone Court, 76 Morley Avenue, Edmonton, Greater London, N18 2QT.

You’ll be part of a compassionate, community-focused team supporting people with mental health needs, that puts people first – every single day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Lead the day-to-day delivery of the service and support your team
• Build and maintain positive relationships with partners and stakeholders
• Manage budgets and oversee financial performance
• Effectively manage and market homes/voids
• Recruit, develop and motivate your team to achieve great outcomes
• Ensure health and safety standards are met and adapt working hours when needed
• Experience in a managerial role within a similar service
• NVQ Level 5 in Health and Social Care or equivalent
• Strong leadership, problem-solving and communication skills
• Ability to work calmly under pressure and support people in a personalised way
• Knowledge of CQC regulations and confidence working with partners
• Confident using IT systems and experienced in supporting people with mental health needs

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a pension scheme matched up to 7%, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Enhanced Parental leave arrangementsand annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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Service Manager, Counseling, Manager, Home Care, Customer Service, Healthcare, Management