Deputy Group Manager - OTC Operations

Undisclosed; Greater London; Remote; GBP 90,000 - 120,000; Full time

Job summary

Undisclosed is seeking a Deputy Group Manager for Order to Cash Operations on a 12-month contract. The role is fully remote and focuses on leading end-to-end O2C processes, with emphasis on credit management, cash applications, and ensuring SLAs are met across global finance operations.

Ideal candidates will have extensive experience in O2C, strong data interpretation and governance skills, and a proven ability to drive process improvements while managing stakeholder relationships in a global,

Qualifications

• Minimum 14 years' experience within Order to Cash operations.
• Strong expertise in Credit Management and Cash Applications.
• Proven experience managing O2C service delivery in a Shared Services, Global Business Services (GBS), BPO, or Finance Operations environment.
• Strong understanding of financial controls, compliance, and operational governance.
• Demonstrated ability to interpret data, identify trends, and recommend business improvements.
• Experience working across finance, operations, and matrix organisations.
• Track record of driving process efficiencies and operational improvements.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead the delivery of end-to-end Order to Cash (O2C) operations.
• Manage Credit Management, Cash Applications, invoice processing, query resolution, reconciliation, and reporting activities.
• Ensure Service Level Agreements (SLAs), KPIs, and quality targets are consistently achieved.
• Drive operational performance through effective forecasting, reporting, and analysis.
• Maintain a strong internal control and compliance environment.
• Lead process improvement initiatives and support transformation projects.
• Manage customer expectations and build strong stakeholder relationships.
• Analyse operational data and performance trends to identify opportunities for improvement.
• Proactively resolve complex issues and implement sustainable solutions.
• Support the development and performance of operational teams.

Skills

Credit Management

Cash Applications

O2C operations

Stakeholder management

Data interpretation

Process improvement

Forecasting

Excel

PowerPoint

Tools

Microsoft Excel

PowerPoint

Job description

Deputy Group Manager - Order to Cash Operations

12-Month Contract

Fully Remote

Competitive Rate of Pay

About the Opportunity

A global leader in the Technology Consulting, Business Process Outsourcing (BPO), and Digital Transformation industry is seeking an experienced Deputy Group Manager - Order to Cash Operations to lead critical finance operations and service delivery activities.

This is an exciting opportunity for a seasoned Order to Cash professional with expertise in Credit Management and Cash Applications to join a high-performing team responsible for delivering operational excellence across complex global finance processes.

Working remotely, you will play a key role in driving performance, ensuring service delivery commitments are met, building strong stakeholder relationships, and identifying continuous improvement opportunities.

Key Responsibilities

• Lead the delivery of end-to-end Order to Cash (O2C) operations.
• Manage Credit Management, Cash Applications, invoice processing, query resolution, reconciliation, and reporting activities.
• Ensure Service Level Agreements (SLAs), KPIs, and quality targets are consistently achieved.
• Drive operational performance through effective forecasting, reporting, and analysis.
• Maintain a strong internal control and compliance environment.
• Lead process improvement initiatives and support transformation projects.
• Manage customer expectations and build strong stakeholder relationships.
• Analyse operational data and performance trends to identify opportunities for improvement.
• Proactively resolve complex issues and implement sustainable solutions.
• Support the development and performance of operational teams.

Essential Experience

• Minimum 14 years' experience within Order to Cash operations.
• Strong expertise in Credit Management and Cash Applications.
• Proven experience managing O2C service delivery in a Shared Services, Global Business Services (GBS), BPO, or Finance Operations environment.
• Strong understanding of financial controls, compliance, and operational governance.
• Demonstrated ability to interpret data, identify trends, and recommend business improvements.
• Experience working across finance, operations, and matrix organisations.
• Track record of driving process efficiencies and operational improvements.
• Strong stakeholder management and communication skills.

Preferred Skills

• Excellent analytical and problem-solving abilities.
• Advanced Microsoft Excel and PowerPoint skills.
• Experience leading operational change and continuous improvement initiatives.
• Ability to manage confidential and sensitive information.
• Strong organisational and time management skills.
• Comfortable working independently within a remote environment.
• Proven ability to build relationships across global teams and functions.