Order to Cash Specialist

ITV plc; Manchester; Hybrid; GBP 38,000 - 50,000; Full time

Job summary

ITV plc in MediaCity, Manchester, is seeking an experienced OTC Specialist on a 16-month fixed-term contract. You will handle end-to-end sales ledger, credit control, and cash allocation, collaborating with cross-functional teams to maximise cash flow.

You'll perform customer credit checks, support billing, investigate unapplied receipts, and contribute to audit deliverables while driving workflow improvements. Hybrid work arrangement in Manchester and occasional travel may apply.

Qualifications

• Experience in accounts receivable, sales ledger and credit control environments.
• Strong ERP systems knowledge (Oracle Fusion, SAP, Microsoft Dynamics).
• Advanced Excel skills including VLOOKUPs and Pivot Tables for data analysis.
• Excellent communication and negotiation skills with high attention to detail.

Responsibilities

• Approve PaaS/invoice transactions and process cash allocations via Blackline.
• Collaborate cross-functionally to resolve unapplied or unidentified receipts in Oracle Fusion.
• Proactively collect outstanding debts from domestic and international clients.
• Support customer credit checks and maintain updated customer master data.
• Assist audit deliverables for interim and year-end cycles.
• Identify and implement workflow efficiencies and process improvements.

Skills

Accounts Receivable

Sales ledger

Credit control

Advanced Excel

Data analysis

Communication

Tools

Oracle Fusion

SAP

Microsoft Dynamics

Excel

Job description

Workplace: MediaCity, Manchester + Hybrid

The team..

The Order to Cash (OTC) team operates at the heart of our Finance Shared Services hub, taking responsibility for the end-to-end sales ledger, credit control, cash allocation, and customer credit management lifecycles. We are an agile, collaborative, and a continuous-improvement-focused team dedicated to maximising cash flow and delivering seamless transactional processing. Working closely with cross-functional finance teams, commercial departments, and external clients globally, we pride ourselves on maintaining clean ledgers and driving operational efficiencies.

The role..

We’re looking for an OTC Specialist to join our team on a 16-month fixed-term contract basis. Reporting directly to the OTC Operations Manager, you will act as a cross-functional, agile all-rounder undertaking various sales ledger processing, credit control, and credit analysis duties.

In this varied role, you will ensure the seamless flow of cash from receipt allocation through to collection, perform customer credit checks, support key billing processes, and investigate unapplied receipts. You will also play an active part in audit preparation and continuously look for opportunities to improve workflow efficiencies.

Some of your key day-to-day responsibilities will include:

• Approving PaaS / invoice transactions, processing cash allocations via Blackline, building remittances, and supporting Royalties/Fast billing processes.
• Collaborating cross-functionally to investigate, review, and resolve unapplied or unidentified receipts in Oracle Fusion.
• Proactively collecting outstanding debts from both domestic and international clients to manage aged debt effectively.
• Partnering with the Credit Analyst on customer credit checks and maintaining updated customer master data.
• Supporting audit deliverables and requirements for interim and year-end audit cycles.
• Adhering to standard operating procedures (SOPs) while identifying and suggesting workflow efficiencies and process improvements.
• Collaborating across departments to understand team dependencies and maximise personal and operational contribution.

Skills you’ll need (minimum criteria)

• Proven experience working within accounts receivables (AR), sales ledger and credit control environment, preferably in a fast-paced transactional service centre.
• Strong working knowledge of major ERP systems (e.g., Oracle, SAP, Microsoft Dynamics).
• Advanced Microsoft Excel skills, specifically including VLOOKUPs and Pivot Tables for data analysis.
• Solid practical understanding of sub-ledger procedures and cash allocation workflows.
• Strong communication and negotiation skills, paired with exceptional attention to detail and accuracy in transactional processing.

Other things we’re looking for (key criteria)

• Embracing digital opportunities, contributing to team improvement initiatives, and questioning the status quo to optimise work practices.
• Demonstrating a positive attitude and openness to trying new approaches when faced with changing priorities.
• Drive to understand wider business functions and actively explore ways to support mutual success.
• A leader of one's own workload who prioritises mental and physical wellbeing during periods of change to remain fresh and focused.

Potential Challenges

• Occasional travel to our London office may be required.