Order to Cash Specialist

ITV; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

ITV in Manchester is seeking an OTC Specialist on a 16-month fixed-term contract to join our Order to Cash team. You will handle sales ledger processing, credit control, and cash allocation to help maximise cash flow and support global clients.

Reporting to the OTC Operations Manager, you’ll perform customer credit checks, investigate unapplied receipts, assist with billing, and contribute to audit deliverables.

Qualifications

• Proven AR, sales ledger and credit control experience in a fast-paced environment.
• Strong ERP experience with Oracle Fusion, SAP or Microsoft Dynamics.
• Advanced Excel skills including VLOOKUP and Pivot Tables.

Responsibilities

• Approve PaaS / invoice transactions and process cash allocations.
• Collaborate to resolve unapplied or unidentified receipts in Oracle Fusion.
• Proactively collect outstanding debts from domestic and international clients.
• Support audit deliverables and contribute to workflow improvements.

Skills

Accounts receivable

Sales ledger

Credit control

Excel expertise

Attention to detail

Communication skills

Tools

Oracle Fusion

SAP

Microsoft Dynamics

Job description

Workplace: MediaCity, Manchester + Hybrid

Closing Date: 29th September 2026

The team..

The Order to Cash (OTC) team operates at the heart of our Finance Shared Services hub, taking responsibility for the end-to-end sales ledger, credit control, cash allocation, and customer credit management lifecycles. We are an agile, collaborative, and a continuous-improvement-focused team dedicated to maximising cash flow and delivering seamless transactional processing. Working closely with cross-functional finance teams, commercial departments, and external clients globally, we pride ourselves on maintaining clean ledgers and driving operational efficiencies.

The role..

We’re looking for an OTC Specialist to join our team on a 16-month fixed-term contract basis. Reporting directly to the OTC Operations Manager, you will act as a cross-functional, agile all-rounder undertaking various sales ledger processing, credit control, and credit analysis duties.

In this varied role, you will ensure the seamless flow of cash from receipt allocation through to collection, perform customer credit checks, support key billing processes, and investigate unapplied receipts. You will also play an active part in audit preparation and continuously look for opportunities to improve workflow efficiencies.

Some of your key day-to-day responsibilities will include:

• Approving PaaS / invoice transactions, processing cash allocations via Blackline, building remittances, and supporting Royalties/Fast billing processes.
• Collaborating cross-functionally to investigate, review, and resolve unapplied or unidentified receipts in Oracle Fusion.
• Proactively collecting outstanding debts from both domestic and international clients to manage aged debt effectively.
• Partnering with the Credit Analyst on customer credit checks and maintaining updated customer master data.
• Supporting audit deliverables and requirements for interim and year-end audit cycles.
• Adhering to standard operating procedures (SOPs) while identifying and suggesting workflow efficiencies and process improvements.
• Collaborating across departments to understand team dependencies and maximise personal and operational contribution.

Skills you’ll need (minimum criteria)

• Proven experience working within accounts receivables (AR), sales ledger and credit control environment, preferably in a fast-paced transactional service centre.
• Strong working knowledge of major ERP systems (e.g., Oracle, SAP, Microsoft Dynamics).
• Advanced Microsoft Excel skills, specifically including VLOOKUPs and Pivot Tables for data analysis.
• Solid practical understanding of sub-ledger procedures and cash allocation workflows.
• Strong communication and negotiation skills, paired with exceptional attention to detail and accuracy in transactional processing.

Other things we’re looking for (key criteria)

• Embracing digital opportunities, contributing to team improvement initiatives, and questioning the status quo to optimise work practices.
• Demonstrating a positive attitude and openness to trying new approaches when faced with changing priorities.
• Drive to understand wider business functions and actively explore ways to support mutual success.
• A leader of one's own workload who prioritises mental and physical wellbeing during periods of change to remain fresh and focused.
• Occasional travel to our London office may be required.