Deputy General Manager — Lead Guest Experience & Ops

Bada Bingo; Ipswich; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Help@Hand app

Thrive App

Buzz Brights Apprenticeships

Buzz Brilliance Awards

Buzz Learning

Mental Health Advocates

5 weeks annual leave

Holiday Buy Scheme

Staff discount

Job summary

Buzz Bingo Ipswich is seeking a Deputy General Manager for a full-time 44-hour role. The position, based in Ipswich, offers up to £35k depending on experience and requires flexibility to operate within opening hours.

You will assist the General Manager in delivering the Buzz Bingo brand values and exceptional customer service, while supporting local strategy and performance improvements across the club.

Qualifications

• Previous experience of managing a team in a face-to-face customer service role.
• Experience in leisure, gaming or hospitality environments is preferred.
• Strong focus on delivering exceptional customer service and driving KPIs.

Responsibilities

• Assist the General Manager to ensure consistent delivery of brand values and customer service.
• Deputise for the General Manager in operational aspects of the Club.
• Evaluate actions to maintain and improve KPI performance.
• Ensure adequate staffing to maximise customer service throughout the day.
• Contribute to the club’s local strategic plan and performance reviews.
• Coach and motivate team members to achieve service targets.
• Respond to customer feedback and drive repeat visits and data capture.
• Maintain presence in all areas during peak trading times.
• Ensure compliance with gaming, employment, health and safety laws.

Skills

Team management

Customer service

Leadership

KPI focus

Job description

Buzz Bingo Ipswich is seeking a Deputy General Manager for a full-time 44-hour role. The position, based in Ipswich, offers up to £35k depending on experience and requires flexibility to operate within opening hours.

You will assist the General Manager in delivering the Buzz Bingo brand values and exceptional customer service, while supporting local strategy and performance improvements across the club.