Club Operations Lead — Deputy General Manager

Buzz Bingo; Ipswich; Sur place; GBP 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Help@Hand app

Thrive app

Buzz Brights Apprenticeships

Buzz Brilliance Awards

Buzz Learning

Résumé du poste

Buzz Bingo Ipswich is seeking a Deputy General Manager for a full-time 44-hour role in our Ipswich club. The role supports the General Manager, upholding the Buzz Bingo brand values and delivering exceptional service at every customer touchpoint.

Salary is up to £35k, dependent on experience, with a strong benefits package and opportunities for progression. You will assist in implementing local strategy, manage operations during peak times, and drive data capture for member growth while ensuring

Qualifications

• Experience managing a team in a face-to-face customer service role.
• Willingness to travel to other sites as required.
• Evidence of bringing business awareness to decision making.

Responsabilités

• Assist the General Manager in ensuring a consistently excellent customer journey.
• Deputise for the General Manager in operational club duties.
• Evaluate actions to maintain and improve KPI performance.
• Ensure adequate staffing to maximise customer service across the day.
• Contribute to the club’s local strategic plan and performance reviews.

Connaissances

Team management

Customer service

Communication

Decision making

Description du poste

Buzz Bingo Ipswich is seeking a Deputy General Manager for a full-time 44-hour role in our Ipswich club. The role supports the General Manager, upholding the Buzz Bingo brand values and delivering exceptional service at every customer touchpoint.

Salary is up to £35k, dependent on experience, with a strong benefits package and opportunities for progression. You will assist in implementing local strategy, manage operations during peak times, and drive data capture for member growth while ensuring