Deputy General Manager — Lead Guest Experience & Events

The Coaching Inn Group; Boston; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Work-life balance

TipJar gratuities

Life insurance

Health & wellbeing grant

6 weeks holidays

Career development programmes

Hero of the month/year

Job summary

The White Hart in Boston, part of The Coaching Inn Group, is seeking a Deputy General Manager with proven senior hotel management experience to lead our hospitality team and drive memorable guest experiences.

You will oversee events such as weddings and conferences, mentor staff, and maintain an outstanding service standard across F&B and rooms. A dynamic, guest-centric leader with a can-do attitude is essential to thrive here.

Qualifications

• Experienced senior manager who has worked in a quality hotel and/or food and beverage operation.
• Ability to manage and deliver events such as weddings, conferences and live music.

Responsibilities

• Inspire and develop a team to deliver great service for guests.
• Lead from the front with shift management and team leadership.
• Deliver memorable moments and exceptional guest experiences.

Skills

Senior management experience

Event management

Team leadership

Guest service excellence

Job description

The White Hart in Boston, part of The Coaching Inn Group, is seeking a Deputy General Manager with proven senior hotel management experience to lead our hospitality team and drive memorable guest experiences.

You will oversee events such as weddings and conferences, mentor staff, and maintain an outstanding service standard across F&B and rooms. A dynamic, guest-centric leader with a can-do attitude is essential to thrive here.