Deputy General Manager

White Hart Hotel, Boston; Boston; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Life Insurance

Health & wellbeing grant

6 weeks holidays

TipJar gratuities

Employee discounts at hotels

Annual stay for £1

Job summary

The White Hart in Boston is seeking a Deputy General Manager with proven leadership in quality hotel or F&B operations to join our team. You will oversee daily operations, lead from the front and drive guest satisfaction across accommodation and dining.

You will manage events such as weddings and conferences, develop your team, and ensure exceptional service. A can-do attitude and enthusiasm to delight guests with memorable moments are essential to thrive in our vibrant Coaching Inn Group.

Qualifications

• Experience as a senior manager in a quality hotel or F&B operation.
• Proven ability to lead and develop teams to deliver great service.
• Skilled in managing events such as weddings, conferences, and live music.
• Experience with shift management and front-line leadership.
• Focus on delighting guests with memorable moments.

Responsibilities

• Oversee daily hotel and restaurant operations to ensure high standards.
• Lead, coach and develop team members to deliver exceptional guest experiences.
• Coordinate and manage events including weddings and conferences.
• Ensure smooth shift handovers and front-line leadership from the front.
• Drive guest satisfaction and uphold the Coaching Inn Group’s service ethos.

Skills

Senior management

Hotel operations

Event management

Team leadership

Guest service

Job description

We are looking for a talented Deputy General Manager to join our team at The White Hart, Boston.

Why work for theCoaching Inn Group?

• Work/Balance?A genuine belief in work/life balance and an understanding of working together to promote flexibility
• Tips?A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar
• Your health?Life Insurance,Annual Health and Wellbeing grant
• Holidays?6 weeks holidays
• Development?Award winning career development programmes
• Reward?We have fantastic Hero of the month and Hero of the year schemes
• Discounts?Up to 50% discount off food across all of our hotels and 50% off accommodation
• Something different?Annual stay for £1 offer
• Personal support?Employee assistance programme and wellbeing support

At the Coaching Inn Group, we have one mission - to deliver Hospitality from the Heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments. The Coaching Inn Group is the premier operator of historic Coaching Inns and premium destination hotels in beautiful market towns and beauty spots across the UK, and we have been highlighted as one of the Sunday Times Top 100 Best Places to Work in 2026.

We are looking for a talented Deputy General Manager to join our team.

Who are we looking for?

• An experienced senior manager who has worked in a quality hotel and/or food and beverage operation
• Can manage and deliver events such as weddings, conferences and live music events
• Can inspire and develop a team to deliver great service for our guests
• Experience with shift management, team leadership and can lead from the front.
• An interest in delighting guests with memorable moments

Our hotels are located in picturesque market towns and operate with a bustling food and beverage offering, coupled with a busy bedroom trade. We are the marquee venue in each of the towns we are in, and provide a vibrant and exciting environment that also celebrates the history of our magnificent buildings.

Our people are what brings these experiences to life. Every person that works within the Coaching Inn Group are passionate about what they do, delivering exceptional service, superior knowledge and a drive to delight every single guest.

We offer award winning training and career development. We just ask that you bring a 'can-do' attitude, a desire to exceed expectations, a bubbly and outgoing personality, and we will help you to unlock your potential and reach new heights in your career.

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