Deputy General Manager | Growth, Training & Perks (48h)

Heartwood Collection; Teddington; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Referral bonus

Food discounts

Cycle to work

Early pay access

Birthday gift

Long service recognition

Employee assistance program

Reward Gateway discounts

Job summary

Heartwood Collection is seeking a Deputy General Manager for a 48-hour contract across our cosy pubs and brasseries. You will lead hospitality operations, oversee bar, restaurant and reception, and mentor managers to deliver memorable guest experiences.

We value hands-on leadership, brand knowledge, and a proven track record in running sites with focus on training and development. Heartwood Collection offers a supportive team, awards recognition, and progression opportunities across the estate.

Qualifications

• 2-3 years experience as a Deputy General Manager or equivalent.
• Proven track record in hospitality with branded operations.
• Strong leadership and people-management skills.

Responsibilities

• Oversee all aspects of hospitality across bar, restaurant, and reception.
• Lead, train and support managers and team members.
• Monitor financial performance and drive efficiency.
• Ensure exceptional guest experience and service standards.

Skills

Leadership

Guest experience

Training & development

Operations management

Job description

Heartwood Collection is seeking a Deputy General Manager for a 48-hour contract across our cosy pubs and brasseries. You will lead hospitality operations, oversee bar, restaurant and reception, and mentor managers to deliver memorable guest experiences.

We value hands-on leadership, brand knowledge, and a proven track record in running sites with focus on training and development. Heartwood Collection offers a supportive team, awards recognition, and progression opportunities across the estate.