Deputy GM: People-First Pub Leader

Heartwood Collection; Teddington; Presencial; GBP 42.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stepping Stones training programme

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral bonus up to £1,500

50% off food

20% discount for family and friends

Birthday gift

Long Service Recognition

Discounts via Reward Gateway

Cycle to Work Scheme

Descripción de la vacante

Heartwood Collection is seeking a Deputy General Manager to lead hospitality operations across our cosy pubs and brasseries. This role includes hands-on leadership of bar, host stand, and reception duties, with a focus on guest experience and team development.

With a 48-hour contract and On Target Earnings of £42,000–£44,000 (including TRONC), the position offers bespoke training, early pay access, and health and family benefits as part of a large, award-winning hospitality group.

Formación

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site

Responsabilidades

• Assist in running a site and delivering on hospitality operations, including bar and reception duties
• Lead and train managers and team to deliver high-quality guest experiences
• Oversee branded operations knowledge and ensure financial prudence across the site
• Drive guest satisfaction, staff development and adherence to brand standards

Descripción del empleo

Heartwood Collection is seeking a Deputy General Manager to lead hospitality operations across our cosy pubs and brasseries. This role includes hands-on leadership of bar, host stand, and reception duties, with a focus on guest experience and team development.

With a 48-hour contract and On Target Earnings of £42,000–£44,000 (including TRONC), the position offers bespoke training, early pay access, and health and family benefits as part of a large, award-winning hospitality group.