Hospitality Operations Lead | Deputy General Manager

Heartwood Collection; Greater London; Hybrid; GBP 42,000 - 44,000; Full time

Benefits offered by this job

TRONC included

Referral bonus up to £1,500

Employee Assistance Program

EarlyPay

50% food discount

Cycle to Work

Birthday gift

Long Service Recognition

Discounts with Reward Gateway

Job summary

Heartwood Collection is seeking a Deputy General Manager to oversee day-to-day hospitality operations across venues. The role includes leading teams, managing bar/host/reception activities, and delivering training to other managers. The position is based in the UK with a 48-hour week and competitive package including TRONC.

The ideal candidate has 2-3 years in a Deputy GM role, with a track record in running sites, training staff, and understanding the financial aspects of hospitality operations.

Qualifications

• 2-3 years experience as a Deputy General Manager
• Experience in running a site and delivering training and support to other managers and team members
• Knowledge of branded operations and financial aspects of running a site

Responsibilities

• Run all aspects of hospitality (bar, host stand, reception for rooms site)
• Provide leadership to guests, team and experience
• Deliver training and support to other managers and team members

Skills

Leadership

Hospitality operations

Training & mentoring

Brand operations

Job description

Heartwood Collection is seeking a Deputy General Manager to oversee day-to-day hospitality operations across venues. The role includes leading teams, managing bar/host/reception activities, and delivering training to other managers. The position is based in the UK with a 48-hour week and competitive package including TRONC.

The ideal candidate has 2-3 years in a Deputy GM role, with a track record in running sites, training staff, and understanding the financial aspects of hospitality operations.