Deputy General Manager

The Thomas Lord; Winchester; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Flexible shift patterns

Meals discount

Hotel accommodation discount

Development program

Lifestyle card discounts

Service Awards

Birthday Gift

Refer a friend incentive

Job summary

Upham Inns is recruiting a Deputy Manager for one of its Southern England pubs, based in Winchester. You will lead the front-of-house team, drive guest satisfaction, and ensure financial targets are met while upholding Upham Inns standards.

Join a growing pub group with a clear career pathway, attractive benefits, and ongoing development opportunities. The role requires strong leadership, hospitality expertise, and the ability to manage budgets, schedules, and forecasting effectively.

Qualifications

• Solid experience in a similar role with a track record of leading teams.
• Hospitality experience is essential and a strong commercial mindset.
• Ability to manage budgets, labour controls and forecasting, with strong audits awareness.

Responsibilities

• Lead and inspire the FOH team to deliver exceptional guest experiences.
• Oversee operation performance, covering People, Guest, Sales, Profit, and Safety.
• Ensure Upham Inns standards and drive targets through a People-first strategy.
• Support the General Manager to drive excellence across the premises.
• Mentor training and development within the team.

Skills

Leadership

Hospitality experience

Team management

Financial skills

Budgeting

Forecasting

Problem solving

Communication

Audits & due diligence

Job description

What's in it for you?

• Up to £35.000 per annum plus a share of Tronc (this can be up to £5000 per year)
• Flexible shift patterns
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation - 20% for Friends & Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card - which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle. With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money. The lifestyle card is a 100% free benefit for our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and Chef recruitment incentives of up to £1000

Deputy Manager Requirements:

• Solid experience in a similar role, with a proven track record of leading and delivering is essential
• Restaurant/Hospitality experience is essential
• a track record of leading teams to success
• Strong financial skills and be able to comfortably manage all audits and due diligence
• Ability and skill to manage budgets, labour controls and forecasting
• A strong commercial acumen that enable you to drive sales and deliver business results
• Excellent problem solving skills and the ability to think fast
• Great communication skills that allow you to lead and inspire a team and delight our guests
• The Right to Work in the UK

Deputy Manager Responsibilities:

• Lead and inspire the performance of the FOH team.
• Full responsibility for overseeing all aspects of the operation and performance. This includes People, Guest, Sales, Profit, Operations, Health and safety and property
• To ensure the Upham Inns standards are maintained and the restaurant performance delivers its targets through a People first, Guest obsessed, operational Excellence Strategy
• Supporting the General Manager in driving and delivering excellence throughout all aspects of the premises
• To be a role model and guide training and development within the team

What do we do?

We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some Charming Bedrooms as well. New to our growing family is Harper's Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.

It's an exciting time to join us!

Upham Inns is growing, and we want you to grow with us and be part of our success. We've been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team

We are looking for great people to join us

Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.