Deputy General Manager

The Thomas Lord; West Meon; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Salary up to £35,000 + Tronc

Flexible shift patterns

Meal discounts for you and guests

Accommodation/Friends & Family offer

Development program toward GM

Lifestyle card with discounts

Service Awards

Birthday Gift

Refer a friend recruitment incentive

Job summary

Upham Inns in Southern England is seeking a Deputy Manager to lead the FOH team and oversee the operation, guest experience and performance targets.

The role offers up to £35,000 per year plus a share of Tronc, flexible shifts, substantial staff discounts, development toward General Manager, and benefits such as a lifestyle card and rewards.

Qualifications

• Solid experience in a similar role with a proven track record of leading and delivering.
• Restaurant/hospitality experience is essential.
• Strong ability to manage budgets, labour controls and forecasting.
• Excellent problem solving and communication skills.

Responsibilities

• Lead and inspire the FOH team to deliver high guest satisfaction.
• Oversee operation performance including people, sales, and safety.
• Ensure Upham Inns standards and targets are met through an excellence-driven strategy.
• Support the General Manager in driving and delivering excellence.
• Mentor training and development within the team.

Skills

Leadership experience

Restaurant/Hospitality

Team management

Financial skills

Budgeting & forecasting

Communication

Right to Work in UK

Job description

What’s in it for you?

• Up to £35.000 per annum plus a share of Tronc (this can be up to £5000 per year)
• Flexible shift patterns
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends & Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card - which will provide you with instant access to over5,000 discountsacross all aspects of their lifestyle. With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money. The lifestyle card is a100% free benefitfor our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and Chef recruitment incentives of up to £1000

Deputy Manager Requirements:

• Solid experience in a similar role, with a proven track record of leading and delivering is essential
• Restaurant/Hospitality experience is essential
• a track record of leading teams to success
• Strong financial skills and be able to comfortably manage all audits and due diligence
• Ability and skill to manage budgets, labour controls and forecasting
• A strong commercial acumen that enable you to drive sales and deliver business results
• Excellent problem solving skills and the ability to think fast
• Great communication skills that allow you to lead and inspire a team and delight our guests
• The Right to Work in the UK

Deputy Manager Responsibilities:

• Lead and inspire the performance of the FOH team.
• Full responsibility for overseeing all aspects of the operation and performance. This includes People, Guest, Sales, Profit, Operations, Health and safety and property
• To ensure the Upham Inns standards are maintained and the restaurant performance delivers its targets through a People first, Guest obsessed, operational Excellence Strategy
• Supporting the General Manager in driving and delivering excellence throughout all aspects of the premises
• To be a role model and guide training and development within the team

What do we do?

We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some Charming Bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.

It’s an exciting time to join us!

Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team

We are looking for great people to join us

Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.