General Manager

Premium Village Inns; Southampton; On-site; GBP 48,000 - 56,000; Full time

Benefits offered by this job

Bonus

Share of Tronc

Meal discounts

Hotel discounts

Lifestyle card

Service awards

Refer a friend incentive

Job summary

Upham Inns is seeking a General Manager for one of its pubs in Southern England. You will lead daily operations, coach the team to deliver outstanding guest experiences, and drive community engagement.

The role emphasizes hands-on leadership, adherence to brand standards, and managing health, safety, and financials. A strong passion for hospitality and a proactive mindset are essential.

Qualifications

• Previous experience as General Manager of Gastro style pub (min 1 year)
• Strong leader to foster teamwork aligned with company vision
• Passionate about hospitality and high-standard service
• Available to work up to 48 hours per week including evenings and weekends
• Right to Work in the UK
• Experience with P&L, sales and labour budgeting

Responsibilities

• Oversee pub operations in line with company standards
• Lead, train and develop the team for exceptional guest service
• Engage with the local community to drive repeat business and reputation
• Ensure health and safety compliance and licensing standards
• Prepare rosters 2+ weeks in advance within labour budgets

Skills

Leadership

Guest service

Team motivation

Hospitality knowledge

Reliability

Proactive

Financial understanding

Job description

Good food. Great drinks. Brilliant people. That's what life at The Thomas Lord is all about. Nestled in the heart of West Meon, we’re a pub that’s as much about community as it is hospitality. Whether it’s pizzas fresh from the outdoor oven, a drink in the garden with friends, or welcoming familiar faces through the door, we create the kind of place people love to come back to. We’re looking for people who want to be part of that story and help make every visit feel special.

What’s in it for you?

• Up to £48,000 per annum plus Bonus and also a share of Tronc this can be up to £8000 per year
• Flexible shift patterns
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway
• Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle. With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money. The lifestyle card is a 100% free benefit for our Upham Inn team members.
• Service Awards
• Refer a friend and chef recruitment incentives of up to £1000

General Manager requirements:

• Previous experience as a General Manager of Gastro style pub min 1 year at least, or proven track record of different styles of pub/restaurants
• Consistent approach to driving the team to achieve the highest levels of guest service at all times
• A strong leader and motivator to foster effective team working in line with the company vision and direction
• Passionate about hospitality and delivering exceptionally high-standard of service
• Highly motivated, proactive and reliable
• Available to work up to 48 hours per week including evenings, weekends and bank holidays.
• Financial understanding, experience working with P&L's, sales and labour budgeting
• The Right to Work in the UK

General Manager Responsibilities:

• Overall management of the pub in line with company procedures and adhering to brand standards
• Lead by example with a hands on approach to training, coaching and development of the team
• Engagement with the local community to develop and improve repeat business, improve the reputation and ensuring the pub is an essential pillar within the community
• Inspire a passion for delivering great food and service culture throughout the team
• Overall responsibility for the Health and safety of guests, team, and visitors through constant administration of fire procedures, kitchen and Health & safety assessments.
• Ensure as the DPS, that standards comply with the license
• Overseeing all ordering to ensure is in line with requirements whilst controlling stock and wastage levels
• Preparing team rosters at least 2 weeks in advance and inline with the companies labour budgets

A job you can enjoy

Being a General Manager at Upham Inns is about the ability to make everyone feel welcome, guests and team alike. You take ownership of the guest journey every step of the way, from the booking experience, through a great quality pub meal to the moment you say goodbye.

Our beautiful, cosy country style pubs should be where everyone feels instantly at home. Seriously good pub food and expertly created drinks served by a friendly, knowledgeable team. For a quick drink after work, a catch up with friends or special family meal we are always a very welcoming escape.

Our general managers have the ultimate opportunity to use their drive and passion to create a business of which they can be truly proud of. Making us one of Britain's most welcoming escapes.

What do we do?

We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some Charming Bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.

It’s an exciting time to join us!

Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team

We are looking for great people to join us

Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands‑on team who have a passion for running great pubs. We are always on the lookout for like‑minded people who have the desire to work and grow with us.