Deputy General Manager

Heartwood Collection; Stratford-upon-Avon; Presencial; GBP 42.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

TRONC included

48-hour contract

Stepping Stones training program

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus

Food discount

Birthday gift

Long service recognition

Retail discounts

Cycle to Work

Descripción de la vacante

Heartwood Collection is seeking a Deputy General Manager for one of its cosy pubs and brasseries in the Stratford-upon-Avon area. The role covers all hospitality areas, with emphasis on leadership, guest experience and staff development.

We offer a 48-hour contract, competitive salary including TRONC, bespoke Stepping Stones training, and extensive employee benefits across our Heartwood Inns and Brasserie Blanc venues.

Formación

• People-focused hospitality leader with guest, team and guest experience focus.
• Experience assisting in running a site or fresh food restaurant and training others.
• Able to manage all hospitality areas (bar, host stand, reception) with leadership.
• 2-3 years as Deputy General Manager with branded ops knowledge.
• Understands financial aspects of running a site.

Responsabilidades

• Lead overall site operations including bar, host stand and reception.
• Support and train other managers and team members to deliver consistent service.
• Drive guest experience, profitability and cost control across the site.

Conocimientos

Leadership skills

Branded operations knowledge

People management

Deputy General Manager experience

Descripción del empleo

On Target Earnings £ 42,000 - £44,000 * (Including TRONC) At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What We Offer

• Competitive salary package, includes TRONC*
• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

• On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average