Deputy General Manager

Heartwood Collection; Sewardstonebury; On-site; GBP 42,000 - 44,000; Full time

Benefits offered by this job

TRONC included

48-hour contract

Stepping Stones training

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus

50% off food at Heartwood Inns/Blanc

Family & friends 20% discount

Birthday gift

Long Service Recognition

Reward Gateway discounts

Cycle to Work

Job summary

Heartwood Collection is seeking a Deputy General Manager to lead one of our cosy pubs/brasseries in the UK. The role offers an On Target Earnings range of £42,000–£44,000 including TRONC, based on a 48-hour week and site performance.

You will oversee operations across bar, host stand and reception, train and support managers and teams, and share in the financial responsibility of running a site. Join a growing estate with award-winning culture and progression.

Qualifications

• 2-3 years experience as a Deputy General Manager.
• Experience running hospitality operations including bar, host stand, and reception.
• Proven leadership skills and ability to train and support other managers.

Responsibilities

• Assist in running a site and delivering training and support to managers and team members.
• Lead all aspects of hospitality, including bar, host stand and reception, with strong leadership.
• Take on General Manager responsibilities with understanding of financial aspects and site requirements.

Skills

People skills

Leadership

Hospitality ops

Staff training

Job description

Deputy General Manager

Summary

Deputy General Manager

On Target Earnings £ 42,000-£44,000 Including TRONC

At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager.

We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Competitive salary package, includes TRONC
• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with an understanding of financial aspects and requirements of running a site

About Heartwood Collection:

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that's warm, genuine, and full of life.

On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average