Deputy General Manager

Heartwood Inns Ltd; Greater London; Hybrid; GBP 42,000 - 44,000; Full time

Benefits offered by this job

Stepping Stones training

Employee Assistance Program

EarlyPay access

Maternity & Paternity leave

Referral bonus up to £1,500

Food discount

Birthday gift

Long service recognition

Retail discounts

Cycle to Work

Job summary

Heartwood Collection is seeking a Deputy General Manager to oversee operations across our hospitality venues. The role offers On Target Earnings of £42,000–£44,000, based on a 48-hour week, with TRONC included.

The company emphasises development through its Stepping Stones programme and strong employee benefits. Ideal candidates have 2–3 years as a Deputy GM, with proven leadership and knowledge of branded operations, and a passion for guest experience and team development.

Qualifications

• 2–3 years experience as a Deputy General Manager with leadership responsibilities.
• Running site operations and training other managers and staff.
• Strong hospitality know-how including bar, host stand, and rooms reception.

Responsibilities

• Lead site operations across bar, host stand and rooms reception.
• Provide leadership and training to management and staff.

Skills

Leadership

People management

Hospitality operations

Branded operations knowledge

Training & coaching

Job description

Deputy General Manager

On Target Earnings £ 42,000-£44,000 * (Including TRONC)

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Competitive salary package, includes TRONC*
• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with an understanding of financial aspects and requirements of running a site

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average