Deputy Manager - Bowling Hospitality Centre

Flow Recruitment; Yeovil; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus

40-hour contract

Profit sharing

Food discount

Pension plan

Annual leave 28 days

Length of service extra days

Weekends off 1 in 4

Training & development

Vouchers (bowling/golf)

Food & drink discount

Employee Assistance Programme

Well-being training

Healthcare cash plan

Long service awards

Charity donation upon induction

Enhanced parental leave

Flexible working

Job summary

Flow Recruitment is helping a client in Yeovil fill a Deputy Manager role in a fast-paced leisure/hospitality setting. You will take accountability for the centre in the absence of the General Manager, coach the team and ensure a safe, fun customer experience while driving financial targets.

The successful candidate will have 18+ months in a customer-facing management role, a passion for service, and a drive to progress onto the General Manager in Waiting programme within 12–18 months.

Qualifications

• Minimum 18 months experience in a customer-facing management role.
• Evidence of delivering on financial targets, driving business and sales.
• Passion for people, coaching and developing your team.
• Fanatical about customer service.
• Ambition for success.
• Willing to work nights and weekends.

Responsibilities

• Coach and mentor the team on shift to deliver great service.
• Ensure the centre is a safe and fun environment for customers.
• Be hands-on across all areas of the busy centre.
• Support the General Manager with back-of-house duties and front-of-house operations.
• Deliver financial targets and maintain service standards.

Skills

People management

Customer service

Coaching & development

Financial targets

Shift leadership

Job description

Are you anambitious managerlooking for ahighly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

Are you looking for an employer that will invest in you and develop youto a General Manager within twelve to eighteen months?

Are you looking for a business that is financially stable and has very exciting growth plans?

Role Profile:

As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. We are looking for a Deputy Manager with a strong focus of people management, development and somebody who has the capacity to progress onto the companies General Manager in Waiting programme.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

• a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry
• evidence of delivering on financial targets, driving business and sales
• a passion for people including experience of coaching and developing your team
• be fanatical about customer service
• have ambition for success
• be willing to work nights and weekends

Join our client as an Assistant Manager, in return you’ll get:

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo’s when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend