Deputy General Manager

Love Recruitment Ltd; Nottingham; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Love Recruitment Ltd in Nottingham is seeking a Deputy General Manager for a family entertainment venue. You will work alongside the General Manager to run a busy leisure operation, shaping culture, driving sales and ensuring guests have outstanding experiences every visit.

The role targets leadership in hospitality with a focus on people development, commercial performance and delivering high standards. A high-energy, service-driven mindset is essential, with progression opportunities within

Qualifications

• Experience managing in a busy hospitality or leisure environment.
• Proven track record of leading teams and delivering great guest experiences.
• Strong organisational skills and ability to stay calm under pressure.
• Ambition to progress into a General Manager role in the future.

Responsibilities

• Support the General Manager with day-to-day venue operations.
• Lead and inspire a large, diverse team to deliver exceptional service.
• Drive operational excellence across the customer journey and standards.
• Manage labour, productivity and commercial KPIs.
• Support recruitment, onboarding and ongoing team development.
• Maintain outstanding health & safety and compliance.
• Take ownership during busy periods and lead from the front.
• Help create a fun, positive culture where people enjoy working.

Skills

People leadership

Customer service focus

Operational management

Commercial acumen

Labour planning

Job description

Deputy General Manager - Family Entertainment Venue

Nottingham

up to £33,000 + Bonus + Benefits

Are you ready to take the next step in your leadership career?

We're looking for an ambitious Deputy General Manager to join one of the UK's most exciting growing leisure businesses. This is a fantastic opportunity for someone from a hospitality, leisure or entertainment background who loves leading teams, thrives in a busy environment, and wants to be part of a business where progression is genuinely on the agenda.

Working alongside the General Manager, you'll help shape the culture, drive commercial performance and ensure every guest has an outstanding experience from the moment they walk through the door.

If you enjoy high-energy operations but could do without the late nights, this could be exactly what you're looking for.

The Opportunity

As Deputy General Manager, you'll be the right-hand person to the General Manager, helping to oversee every aspect of the venue's operation.

From leading the team during peak trading periods to coaching managers, driving sales and maintaining exceptional standards, you'll play a key role in the continued success of the business.

Key responsibilities include:

• Supporting the General Manager with the day-to-day running of the venue.
• Leading and inspiring a large, diverse team to deliver exceptional service.
• Driving operational excellence across the entire customer journey.
• Managing labour, productivity and commercial KPIs.
• Supporting recruitment, onboarding and ongoing development of the team.
• Maintaining outstanding standards of health & safety and compliance.
• Taking ownership during busy periods and leading from the front.
• Helping create a fun, positive culture where people love coming to work.

About You

You'll already have management experience within a busy hospitality or leisure environment and be comfortable balancing people leadership with commercial performance.

We're particularly interested in candidates who have:

• Experience in hospitality, leisure, family entertainment or high-volume customer-facing operations.
• A proven track record of leading and developing teams.
• Strong organisational skills and the ability to stay calm under pressure.
• Commercial awareness and an understanding of how to drive venue performance.
• A hands-on management style with a passion for delivering great experiences.
• The ambition to progress into a General Manager role in the future.

What's in it for You?

• Salary of up to £33,000 plus bonus.
• Excellent development and career progression opportunities.
• The chance to join a business that is expanding and investing in its people.
• A supportive and collaborative leadership team.
• A fun, fast-paced environment where every day is different.

This is an ideal opportunity for an experienced Assistant Manager, Deputy Manager or Operations Manager who is ready to step into a broader leadership role and build a long-term career with a business that's going places.

Your recruiter for this role is Helen Horton, Account Director at Love Recruitment. Helen and Love Recruitment specialise in roles across the fitness and leisure sectors.