Deputy General Manager

Lane 7; Glasgow; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary £35,000 per annum

28 days holiday

Company pension

Free bowling for you & up to 3 guests

25% off food & drink

Staff social calendar

Annual team awards

Cycle to work scheme

Refer a friend scheme

Job summary

Lane7 in Glasgow is seeking a Deputy General Manager to lead the opening of a brand-new venue. You’ll steer daily operations, set standards, and build a strong leadership team to deliver an exceptional guest experience across all revenue streams.

The ideal candidate has management experience in leisure, hospitality or F&B, can lead by example, inspire the team, and communicate clearly. We offer a competitive salary (£35,000 per annum), 28 days holiday, pension, and exclusive staff perks.

Qualifications

• Experience in the leisure, hospitality or F&B sector.
• Ability to lead by example and supervise a team.
• Strong communication skills and guest-focused mindset.
• Positive, proactive attitude with problem-solving approach.
• Ability to create a fun, engaging environment for guests and staff.

Responsibilities

• Work with the General Manager to oversee venue operations.
• Set standards and lead from the front to drive sales and manage costs.
• Manage staff recruitment, training, development and performance.
• Ensure smooth daily transactions, inventory and process adherence.
• Respond to guest complaints promptly and turn around experiences.
• Foster a team-focused culture with professional and motivating atmosphere.

Skills

Leadership

Team motivation

Operational leadership

Cost & P&L awareness

Communication

Guest service excellence

Job description

Deputy General Manager – New Site Opening - Glasgow Platform

About Us

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, LevelX, Gutterball and ML7 brands. Bowling has always been our thing - since launchin 2013, but really, we're all your best nights in one: Pool, golf, darts,karaoke, arcades and a ton of next-level gaming experiences, combined withgreat drinks and fabulous food. A night with friends, date night, specialcelebrations and private functions… we've got every occasion covered.

Could you be what we’re looking for?

As part of our rapid expansion, we are adding a BRAND-NEW venue in Glasgow, that brings the full throttle best night out in one place experience and we’re looking for an experienced Deputy General Manager ready to help set the pace, lead from the front and drive this opening to its full potential.

The Role

As Deputy General Manager, you’ll have to support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.

Key responsibilities include:

• Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, Whilst Adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L
• Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff
• Be fully accountable for all process and procedures within the business from daily transactions to inventory management
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Ensure positive guest service in all areas. Respond to complaints within the given parameters or elevate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

Tobe a success with Lane7, you’ll:

• Have got management experience in the leisure, hospitality, or F&B sector?
• Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity.
• Be a Deputy General Manager who can Inspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door
• Bea great communicator
• Havea positive, can-do and problem-solving attitude no matter the task that facesyou.
• Havethe ability to create a sense of fun, For you the guests and the team

What We’ll Offer

• SalaryPackage - £35,000 Per Annum
• 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service)
• Companypension contribution
• Freebowling and activities for you and up to 3 others when you aren’t working(off-peak time)
• 25%off food and drink
• Getinvolved with different social activities throughout the year through our teamsocial calendar
• Annualteam awards party
• Cycle2Workscheme partnered with Halfords
• Refera friend scheme