Assistant Manager

Lane7 Glasgow Platform; Glasgow; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

28 days holiday per year

Company pension contribution

Free bowling and activities for you +

25% off food and drink

Team social calendar

Job summary

Lane7 Glasgow Platform seeks an experienced Assistant Manager to lead the new site opening, setting standards and driving performance across the venue. You will lead from the front, guiding a strong leadership team and delivering an exceptional guest experience across multiple revenue streams.

To succeed you should have management experience in leisure, hospitality, or F&B, and be able to inspire and motivate your team to deliver outstanding guest experiences from the moment guests arrive.

Qualifications

• Management experience in leisure, hospitality or F&B.
• Ability to lead by example and supervise a team.
• Inspire and motivate the team to deliver outstanding guest experiences.
• Excellent communication skills with guests and staff.
• Positive, can-do attitude and problem-solving mindset.
• Ability to create a fun, engaging environment for guests and team.

Responsibilities

• Oversee daily venue operations and make decisions aligned with company standards and service levels.
• Lead, train, develop and manage the performance of all staff.
• Ensure processes from daily transactions to inventory are followed and optimized.
• Cover multiple revenue streams including gaming, food, beverage and events.
• Maintain high guest service standards and handle escalations to keep guests returning.
• Foster a team-focused environment and professional, motivating atmosphere.

Skills

Management experience

Leadership

Communication

Motivation

Team supervision

Job description

Assistant Manager – New Site Opening - Glasgow Platform

Lane7 is the UK's fastest growing and biggest independentboutique bowling destination. We have multiple venues across our Lane7, LevelX, Gutterball and ML7 brands. Bowling has always been our thing - since launchin 2013, but really, we're all your best nights in one: Pool, golf, darts,karaoke, arcades and a ton of next-level gaming experiences, combined withgreat drinks and fabulous food. A night with friends, date night, specialcelebrations and private functions… we've got every occasion covered.

About Us

Lane7 is the UK's fastest growing and biggest independentboutique bowling destination. We have multiple venues across our Lane7, LevelX, Gutterball and ML7 brands. Bowling has always been our thing - since launchin 2013, but really, we're all your best nights in one: Pool, golf, darts,karaoke, arcades and a ton of next-level gaming experiences, combined withgreat drinks and fabulous food. A night with friends, date night, specialcelebrations and private functions… we've got every occasion covered.

Could you be what we’re looking for?

As part of our rapid expansion, we are adding a BRAND-NEW venuein Glasgow, thatbrings the full throttle best night out in one place experience and we’relooking for an experienced Assistant Manager ready to help set the pace, lead from thefront and drive this opening to its full potential.

The Role

As Assistant Manager, you’ll have to support with the responsibility for theperformance, culture, and success of the site. You’ll lead from the front,setting standards, building a strong leadership team, and delivering anexceptional guest experience across multiple revenue streams.

Key responsibilities include:

• Work alongside the Management team in all areas of the venue and make operational decisions on daily matters of importance, whilst adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L
• Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff
• Be fully accountable for all process and procedures within the business from daily transactions to inventory management
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalateto the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

Tobe a success with Lane7, you’ll:

• Have got management experience in the leisure, hospitality, or F&B sector?
• Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity.
• Be a Assistant Manager who can Inspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door
• Bea great communicator
• Havea positive, can-do and problem-solving attitude no matter the task that facesyou.
• Havethe ability to create a sense of fun, For you the guests and the team

What We’ll Offer

• SalaryPackage - £32,000 Per Annum
• 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service)
• Companypension contribution
• Freebowling and activities for you and up to 3 others when you aren’t working(off-peak time)
• 25%off food and drink
• Getinvolved with different social activities throughout the year through our teamsocial calendar
• Annualteam awards party
• Cycle2Workscheme partnered with Halfords
• Refera friend scheme