Deputy Food and Beverage Manager

Adam Henson's Cotswold Farm Park; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at Cotswold Farm Park as a Deputy Food and Beverage Manager, where you will lead operations in a vibrant environment dedicated to exceptional customer service and memorable experiences. This role offers growth opportunities and a chance to make a real impact in a family-friendly setting.

Qualifications

• Proven leadership experience in hospitality or customer service.
• Strong interpersonal skills to motivate and inspire a team.

Responsibilities

• Lead and develop the team to deliver exceptional customer service.
• Manage front-of-house operations and ensure a seamless experience.

Skills

Leadership

Customer Service

Communication

Data-Driven Decision Making

Job description

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Direct message the job poster from Adam Henson's Cotswold Farm Park

Location: Cotswold Farm Park, Gloucestershire

Join our team at Cotswold Farm Park!

Cotswold Farm Park is a family-friendly attraction known for its rich history in championing rare breed conservation. We offer a unique blend of hands-on animal experiences, beautiful countryside views, and a curated experience to suit all. We are committed to providing exceptional customer service and creating memorable experiences for all our visitors.

We are looking for an Deputy Food and Beverage Manager to join our dynamic team. In this hands-on role, you’ll be responsible for ensuring the smooth operation of our Food and Beverage department, delivering an outstanding experience for our guests while leading a passionate team in a fast-paced, ever-evolving environment.

What you’ll be doing:

• Lead and Develop the Team: Coach, develop, and inspire your team to consistently deliver exceptional customer service while building positive relationships.
• Oversee Operations: Manage the front-of-house operations, ensuring your team is providing a seamless and enjoyable customer experience from open to close.
• Data-Informed Decisions: Use insights from data and observations to drive decisions that enhance both the customer experience and overall performance. Set goals to improve team engagement and performance.
• Budget and Labour Management: Use forecasting and scheduling tools to ensure the right balance of staffing while staying within the required budgets.
• Stock Management: Ensure stock levels are sufficient to meet customer demand while minimizing waste.
• Initiative Roll-Out: Lead and execute new initiatives aimed at operational excellence and driving business results.
• Quality Control: Oversee the preparation of quality food and beverages, ensuring adherence to recipe and presentation standards.
• Exceptional Customer Service: Lead by example with a customer-first attitude, role-modelling legendary service, and fostering genuine connections with customers.
• Workspace Management: Maintain a clean, organized, and safe environment for both customers and staff.

What we’re looking for:

• Proven leadership experience in a hospitality or customer service environment.
• A passion for delivering excellent customer service and a genuine desire to create memorable experiences for visitors.
• Strong interpersonal and communication skills, with the ability to motivate and inspire a team.
• Ability to make data-driven decisions and set goals to drive business performance.
• Experience managing budgets, staffing, and inventory.
• A proactive and hands-on approach with a ‘can-do’ attitude.
• A flexible and adaptable mindset—no two days are ever the same!
• Variety Every Day: In this role, no two days are ever the same. You’ll work across our multi-outlet site, making each day unique and engaging.
• Passion for Service: Be part of a team that’s passionate about offering excellent service in a vibrant and scenic farm park setting.
• A Rewarding Environment: Work in an environment where conservation, family, and community come together.
• Growth Opportunities: This role offers opportunities to grow and develop in a supportive and exciting workplace.

If you're a dynamic, customer-focused individual with a passion for leading teams and delivering excellence, we’d love to hear from you. Apply today and be a part of something special at Cotswold Farm Park!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Travel Arrangements

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