Deputy Events Office Manager

Leonardo Hotels; Aberdeen City; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Special hotel room rates across UK & E

Vouchers through company-wide scheme

Thank You Week activities

Structured training & clear paths for进

Job summary

Leonardo Hotels is seeking a Deputy Events Office Manager to ensure the smooth operation of the events team and office, driving conversion and M&E demand while building loyalty across customers. The role supports the Area Events Manager and coaches staff to deliver exceptional events.

You will oversee daily team operations, manage diaries, handle inquiries, coordinate site visits, and ensure accurate Opera data and timely contracts.

Qualifications

• Minimum 1 year of experience managing a team.
• Experience coordinating meetings and events within hospitality.

Responsibilities

• Support the Area Events Manager in daily tasks.
• Oversee day-to-day operation of the events team.
• Train and coach team members.
• Manage diaries and double bookings.
• Audit bookings to maintain entry standards.
• Handle enquiry inbox and process inquiries promptly.
• Prepare proposals with necessary detail per event spec.
• Increase conversion by building client relationships and sales leads.
• Quote using demand calendar and pricing structure.
• Arrange site inspections and ensure they are fulfilled professionally.
• Produce, issue and chase return of event contracts.
• Ensure Opera is updated with revenue details.
• Identify new sales leads with Sales Manager guidance.
• Produce and check function sheets for events.
• Inform hotels of upcoming events.
• Billing completed daily and payments in place before client arrival.
• Suggest improvements to demand and M&E conversion.
• Follow Leonardo Test call criteria, monthly testing.

Skills

Team management

Event coordination

Customer relations

Diary management

Sales support

Tools

Opera PMS

Job description

As a Deputy Events Office Manager, You will to be tasked to always ensure the smooth and professional running of the events team and office, in turn increasing conversion and M&E demand to ensure that we gain maximum market share from all customers and gain their loyalty.

Key Responsibilities:

• To support the Area Events Manger in daily tasks
• Support the management of the day-to-day operation of the events team
• Train, and coach team members
• Dairy management. Conducting diary checks - double bookings & stacking
• Audit team members bookings to ensure entry standards are maintained
• Enquiry inbox management
• Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in line with individual agent and company time frames.
• Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event.
• Increase conversion of enquiries by developing client relationships and maximizing sales leads
• Use the provided demand calendar and pricing structure when quoting for all enquires.
• Arrange site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
• Produce, issue and chase the return of contracts for events.
• Ensure Opera is updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements.
• Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
• Produce and check all function sheets for all events ensuring all necessary detail is noted
• Ensure the hotels are informed of all up and coming events
• Billing completed daily and we have the relevant payment method is in place before the client arrives on site.
• Suggest ways to improve demand and conversion of M&E
• Ensure Leonardo Test call criteria is followed when taking enquires via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required.
• Knowledge of competitor set facilities and offering to be up to date
• Minimum 1 year of experience managing a team

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!