Deputy Client Services Manager

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team in a client-facing role. This position involves ensuring operational excellence and fostering team accountability while managing various client projects. The ideal candidate will possess outstanding communication skills and a strong customer service orientation. You will have the opportunity to take a hands-on approach in daily operations, resolve escalated customer complaints, and support team training. Join a forward-thinking company where your innovative ideas can contribute to continuous improvement and client satisfaction.

Qualifications

• Customer service-oriented with outstanding communication skills.
• Proficient in IT skills, including PowerPoint and statistical reporting.

Responsibilities

• Ensure adherence to operational and service standards across the entire team.
• Lead and manage various client projects while promoting team engagement.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

IT Skills

Tools

PowerPoint

Job description

Social Network Platform Login/Join Responsibilities

• Ensure adherence to operational and service standards across the entire team.
• Promote accountability within the team.
• Take a hands-on approach in daily operations and managing team performance.
• Lead and manage various client projects.
• Encourage and promote team engagement.
• Build excellent rapport with clients and colleagues.
• Handle escalated customer complaints and resolve issues promptly.
• Support additional training and coaching to ensure proper job performance.
• Serve as the primary liaison for in-house service providers.
• Act as deputy for the Client Services Manager in their absence.

The Ideal Candidate

• Customer service-oriented with outstanding communication skills.
• Excellent problem-solving and multitasking abilities.
• Innovative and creative with a continuous improvement mindset.
• Strong sense of responsibility and professional presentation.
• Proficient in IT skills, including PowerPoint and statistical reporting.