Deputy Care Manager

Home Instead; South Woodham Ferrers; Vor Ort; GBP 32.000 - 38.000; Vollzeit

Zusammenfassung

Home Instead Senior Care in South Woodham Ferrers is seeking a Deputy Care Manager to support the Registered Manager in growing and delivering high-quality domiciliary care for older clients. You will lead, train and supervise CAREGivers, manage client assessments, and ensure regulatory compliance while expanding services within the community.

You will network locally, maintain exceptional care standards, handle staffing rotas, and promote a positive culture aligned with Home Instead values.

Qualifikationen

• Extensive care experience with customer service and people management
• Commercially aware and able to drive business growth
• Strong influencing skills and ability to build relationships
• Able to achieve growth targets and develop care services
• Organised with strong planning skills and able to work under pressure
• Flexible to participate in an on-call rota and travel within the community

Aufgaben

• Coordinate setup, growth and development of a high quality private domiciliary care service
• Network locally to raise awareness of the service
• Promote high standards of care and service
• Recruit and train CAREGivers
• Convert client enquiries and coordinate staffing rotas
• Care planning and risk assessments with regulatory compliance
• Support Registered Manager in team management and service delivery
• Ensure quality control and quality assurance visits for clients
• Review and improve processes for efficient service delivery
• Manage complaints and incidents and drive improvements
• Embed Home Instead ethos and values in daily operations

Kenntnisse

People management

Customer service

Commercial awareness

Influencing skills

Growth targets

Relationship building

Organisation & planning

Independent under pressure

On-call rota flexibility

Driving licence & vehicle

Ausbildung

NVQ Level 3 Health & Social Care

NVQ Level 5 (progress toward)

Jobbeschreibung

Company Description

Our office was established in January 2021 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

This is an exciting opportunity for a highly skilled, experienced and motivated Manager with a strong care background and a passion for high quality care to join our new care team based in South Woodham Ferrers. As our Deputy Care Manager, you will be responsible for assisting our Registered Manager in the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being supportive in the efficient running of the business, quality control, managing the needs of the clients and day-to-day management of internal staff and our CAREGivers. In this varied and challenging role, you will be involved in:

• Working closely with our Registered Manager to coordinate setup, growth and development of a high quality private domiciliary care service for older people in the local area
• Networking in the local community to raise awareness of the service
• Promoting the highest standards of care and service
• Recruiting and training CAREGivers
• Converting new client enquiries and coordinating staffing rotas
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
• Assisting the Registered Manager in managing the team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients
• Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
• Promoting a positive culture in line with the Home Instead ethos and values

Qualifications

• Have extensive care experience with excellent customer service and people management skills
• Be commercially aware
• Have strong influencing skills
• Be able to demonstrate achievement of business growth targets
• Have the ability to build good working relationships
• Have strong organisation and planning skills
• Have the drive and motivation to take on a broad role and develop our care services
• Be able to work well and accurately under pressure whilst working independently with minimal supervision
• Be flexible to meet the demands of the business including participating in an on-call rota
• Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards the NVQ Level 5
• Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle

Additional Information

This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. We offer an attractive salary and a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

Summary

Type: Full-time
Function: Health Care Provider
Experience level: Mid-Senior Level
Industry: Hospital And Health Care