Deputy Care Manager

Home Instead; London Borough of Ealing; On-site; GBP 32,000 - 42,000; Full time

Job summary

Home Instead in London’s Ealing area is seeking a Deputy Care Manager with a strong domiciliary care background to lead the growth and delivery of outstanding home care services. You will drive client satisfaction, coach care staff and ensure regulatory compliance across the service.

Key responsibilities include converting new client enquiries, care planning and risk assessments, while managing on-call duties and travel across the community.

Qualifications

• Have extensive care experience with excellent customer service and man management skills.
• Be commercially aware
• Be able to demonstrate achievement of business growth targets
• Have the ability to build good working relationships.
• Have strong organisation and planning skills
• Be able to work well and accurately under pressure.
• Be flexible to meet the demands of the business including participating in an on-call rota

Responsibilities

• Converting new client enquiries
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements

Skills

Care management experience

Customer service

People management

Commercial awareness

Organisational skills

Job description

Our office was established in 2016 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing and worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

We are looking for a highly skilled Deputy Care Manager with a strong care background in domiciliary care to join our team in Ealing. As our Deputy Care Manager, you will be responsible for the growth and development of our care service ensuring the delivery of outstanding quality care.

In this varied and challenging role, you will be involved in:

• Converting new client enquiries
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements

To be successful, you will:

• Have extensive care experience with excellent customer service and man management skills.
• Be commercially aware
• Be able to demonstrate achievement of business growth targets
• Have the ability to build good working relationships.
• Have strong organisation and planning skills
• Be able to work well and accurately under pressure.
• Be flexible to meet the demands of the business including participating in an on-call rota

Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.