Deputy Area Service Manager

NWCare; Limavady; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading domiciliary home care provider is seeking a Deputy Area Service Manager in Limavady. This permanent role involves supporting the Registered Manager and ensuring high-quality care to clients. Candidates should have at least 2 years’ care experience and relevant qualifications in Health and Social Care. The position requires excellent communication skills and the ability to lead a team effectively. Salary is £12.74 per hour with additional benefits.

Qualifications

• At least 2 years’ experience in a care setting.
• NISCC Registered or awaiting registration.
• Enhanced AccessNI required.

Responsibilities

• Provide service delivery care packages to Service Users.
• Assist with monitoring and evaluation of service provision.
• Maintain confidential records according to company policy.

Skills

Experience in a care setting

Excellent communication skills

Team leading experience

Driving licence

Education

QCF Level 2 in Health and Social Care

QCF Level 3 or higher in Health and Social Care

Job description

Care is a leading domiciliary home care provider with over 50 years experience in serving the community. We are now recruiting a Deputy Area Service Manager for our Coleraine branch. This role will involve working out of our Ballykelly branch. This role will involve supporting the Registered Manager/Area Service Manager/Quality Monitoring Officer/Training Facilitator overseeing the provision of high‑quality care to clients in their own homes, ensuring relevant monitoring and quality assurance processes are implemented in accordance with policy and procedures.

Responsibilities

• Provide service of service delivery care packages to Service Users as and when required.
• Record and report immediately to the Registered Manager any accidents, incidents and untoward events and complete necessary documentation.
• Record and report to the Area Service Manager and the Registered Manager any complaints/compliments and comments received from Service Users, relatives or Key Workers/Care Managers.
• Identify training and development needs and report any needs within their team of domiciliary care workers to the quality monitoring officer and Area Service Manager.
• Assist with the monitoring and evaluation of service provision.
• Provide effective supervision and guidance to Domiciliary Care staff within the team.
• Maintain accurate and confidential records in accordance with company policy and procedure.
• Participate in the out of hours on call rota as directed by the Registered Manager working within on call guidance. On‑call every other weekend is required.
• Assist with the reconciliation of timesheets, preparing paperwork for payroll and notifying Payroll of variations as appropriate when required.
• Monitor and report changes or concerns in Service Users’ conditions to the Area Service Manager or, in their absence, the relevant line manager.
• Assist the Area Service Manager, including in their absence, with accepting, allocating and processing referrals for new care packages and process changes and amendments to existing care packages.
• Assist the Area Service Manager by allocating Service Users to Domiciliary Care Workers, ensuring that the Domiciliary Care Workers are adequately trained for the care package assigned to them.

Skills and Qualifications

• Have at least 2 years’ experience in a care setting
• QCF Level 2 in Health and Social Care or working towards/willing to undertake if successful
• NISCC Registered or awaiting registration
• Have excellent communication skills
• Have a full driving licence and access to a car
• Enhanced AccessNI
• Right to work in the UK
• Completion of three days induction training
• Be flexible and responsive to meet the changing needs of the service and the Service User, including unforeseen business needs.
• Team leading and rota management experience
• QCF Level 3 or higher in Health and Social Care

Job Details

• Vacancy ID 1744801
• Job ref. DEP/ASM/25/0081
• Job Sector: Carers and Support Workers, General Management
• Area: Derry or Londonderry
• Location: Ballykelly, Limavady
• Salary: £12.74 per hour plus mileage
• No. vacancies: 1
• Contract Type: Permanent
• Weekly hours: 37.5
• Published date: 11/11/2025
• Closing date: 22/12/2025
• Worktime: 9am – 5pm, days to be confirmed

Area: All of Northern Ireland
Closing date: 16 Nov 2025