Depot Operations Supervisor - Lead Service Excellence

Buy It Direct; West of England; On-site; GBP 32,000 - 40,000; Full time

Job summary

Buy It Direct is seeking a proactive Depot Supervisor for our Bristol depot. You will manage daily operations, coach a small team, and ensure safe loading/unloading and timely deliveries across the Southwest.

You will drive OTIF performance, handle HR matters with the support of the HR team, and continuously seek operational improvements while upholding health and safety standards. A valid driving licence and logistics experience are essential.

Qualifications

• Experience in transport/logistics and knowledge of driver legislation (LGV/HGV).
• Strong compliance mindset with attention to detail.
• Ability to build positive relationships and work under pressure.
• Focus on reducing costs while maintaining service KPIs.
• Excellent communication and numerical abilities.
• Valid driving licence is required.

Responsibilities

• Ensure OTIF performance and re-deliveries.
• Lead, coach and support the team.
• Oversee loading/unloading and safe vehicle loading.
• Manage holidays, inductions, and staffing.
• Handle HR investigations, PDPs, and disciplinary actions with HR support.
• Drive continuous improvement and health and safety standards.
• Take out-of-hours calls and assist on delivery routes as needed.

Skills

Transport/logistics experience

LGV/HGV knowledge

Compliance & detail oriented

Relationship building under pressure

Cost & service KPIs

Communication skills

Numerical skills

Driving Licence

Job description

Buy It Direct is seeking a proactive Depot Supervisor for our Bristol depot. You will manage daily operations, coach a small team, and ensure safe loading/unloading and timely deliveries across the Southwest.

You will drive OTIF performance, handle HR matters with the support of the HR team, and continuously seek operational improvements while upholding health and safety standards. A valid driving licence and logistics experience are essential.