Depot Team Lead: OTIF & Ops Excellence (Bristol)

Buy It Direct; Bristol; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Healthcare cash plan

Free parking

Birthday off after a year

Holiday purchase scheme

Staff discount scheme

Autonomy to make a difference

Job summary

Buy It Direct in Bristol is seeking a hands-on Depot Supervisor to manage daily operations at our new Bristol depot. You’ll lead a small team, oversee loading/unloading, ensure vehicles are loaded safely, and drive service excellence across the Southwest.

The role requires strong logistics know-how, LGV/HGV awareness, and the ability to work to OTIF targets. You’ll coordinate with HR on compliance, manage holidays and training, and take on out-of-hours issues to keep service levels high.

Qualifications

• Experience in transport/logistics and knowledge of driver legislation (LGV/HGV).
• Excellent communication and numerical skills.
• Strong compliance awareness and attention to detail.
• Ability to build positive relationships and work under pressure.

Responsibilities

• Manage on-time, in-full (OTIF) performance and re-deliveries.
• Lead, coach, and support your team.
• Oversee loading/unloading and ensure safe vehicle loading.
• Handle return-to-work assessments and absence reviews.
• Collaborate with HR on investigations and disciplinary actions.
• Oversee holidays, staffing, inductions and training.
• Manage timesheets, liaise with agencies, and maintain SOPs.
• Investigate customer complaints and oversee site maintenance.
• Implement operational improvements to reduce costs and improve safety.
• Take out-of-hours calls to resolve issues and support delivery routes.

Skills

Transport/logistics experience

LGV/HGV knowledge

Driving licence

Strong communication

Numerical skills

Job description

Buy It Direct in Bristol is seeking a hands-on Depot Supervisor to manage daily operations at our new Bristol depot. You’ll lead a small team, oversee loading/unloading, ensure vehicles are loaded safely, and drive service excellence across the Southwest.

The role requires strong logistics know-how, LGV/HGV awareness, and the ability to work to OTIF targets. You’ll coordinate with HR on compliance, manage holidays and training, and take on out-of-hours issues to keep service levels high.