Depot Operations Supervisor - Driver Safety & Dispatch

National Express LLC; Bournemouth; On-site; GBP 28,000 - 38,000; Full time

Job summary

National Express seeks an Operations Supervisor to join the Bournemouth team, thriving in fast-paced environments and keeping services running safely and efficiently.

Based in Bournemouth with a 4 on 4 off shift pattern from 05:00 to 17:00, you will supervise drivers, allocate duties, monitor service performance and coordinate with the Training Team to develop driver skills and maintain high safety standards.

Qualifications

• Strong understanding of EU Driver Hours rules.
• Experience with depot systems and reporting.
• Excellent communication with drivers and teams.

Responsibilities

• Make sure every driver is safe, fit for duty and supported throughout their shift.
• Oversee driver performance and ensure standards are consistently met.
• Allocate and manage driving duties on the day, keeping services running smoothly.
• Monitor service efficiency, respond to issues and manage dispatch and return of vehicles.
• Operate and update depot systems, including defect forms and control logs.
• Handle customer queries, complaints and lost property with professionalism and care.
• Keep accurate records of overtime, absence and sickness.
• Issue key driver communications and keep noticeboards up to date.
• Work with the Training Team to identify and support driver development needs.
• Produce reports, maintain statistics and support operational monitoring.
• Step in for driving duties when required.
• Manage service disruptions, set diversions and log all communications with external partners.
• Maintain high housekeeping and safety standards across the depot.

Skills

Driver supervision

Shift planning

Communication skills

Decision making

Tools

DAS

EP Morris

Merit

Job description

National Express seeks an Operations Supervisor to join the Bournemouth team, thriving in fast-paced environments and keeping services running safely and efficiently.

Based in Bournemouth with a 4 on 4 off shift pattern from 05:00 to 17:00, you will supervise drivers, allocate duties, monitor service performance and coordinate with the Training Team to develop driver skills and maintain high safety standards.