Depot Operations Specialist – UK Logistics Hub

Inpost; Southampton; On-site; GBP 21,000 - 28,000; Full time

Job summary

InPost Distribution Southampton is seeking a proactive Depot Operations Support person to back our busy depot. You will assist with parcel handling, route coordination, compliance checks and admin tasks to keep daily operations running smoothly.

The role focuses on delivering excellent customer service, supporting delivery resources, and maintaining high standards of accuracy and safety in a fast-paced environment across the Southampton site.

Qualifications

• Proven customer service focus and ability to handle enquiries across multiple channels.
• Strong written and verbal communication; professional in appearance and approach.
• Capable of working in a fast-paced, dynamic environment while maintaining accuracy and quality.

Responsibilities

• Provide support to delivery resources, ensuring daily activities are delegated and completed efficiently.
• Perform compliance checks and follow processes, escalating issues to the Depot Manager.
• Assist with onboarding and HR documentation, maintaining accurate records in internal systems.
• Deliver excellent customer service and maintain professional conduct in uniform.
• Handle reception, phone and email enquiries, ensuring timely resolution of queries.
• Support ad-hoc admin tasks to ensure smooth depot operations.
• Maintain health and safety, vehicle management and security compliance.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Attention to detail

Multitasking

Adaptability

Tools

Microsoft Office

Hand Held Terminal (HHT)

Job description

InPost Distribution Southampton is seeking a proactive Depot Operations Support person to back our busy depot. You will assist with parcel handling, route coordination, compliance checks and admin tasks to keep daily operations running smoothly.

The role focuses on delivering excellent customer service, supporting delivery resources, and maintaining high standards of accuracy and safety in a fast-paced environment across the Southampton site.