Depot Operations Support

InPost Ltd.; Park Gate; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Job summary

InPost Ltd. is seeking a Depot Operations Support for Southampton to assist with parcel handling operations, customer enquiries, and general admin to keep daily depot activities running smoothly.

You will work with the operations team to maintain high service standards, support day-to-day activities, and help achieve operational and customer service objectives in a fast-paced environment.

Qualifications

• Proficient in Microsoft Office to manage admin tasks efficiently.
• Customer service focused with a genuine commitment to delivering excellent service.
• Clear and professional written and verbal communication skills.
• Ability to stay calm and effective in a fast-paced environment.
• Strong time management and attention to detail.

Responsibilities

• Provide support to employed and self‑employed delivery resources, ensuring daily activities are delegated and completed efficiently.
• Conduct compliance checks and follow company processes for the delivery team, escalating unresolved issues to the Depot Manager.
• Support the debrief process for delivery resources in line with company procedures.
• Deliver excellent customer service at all times, presenting a professional, approachable manner while in uniform.
• Build and maintain strong working relationships with colleagues, drivers, and couriers across Southampton, using effective communication and interpersonal skills.
• Troubleshoot and resolve issues with the Hand Held Terminal (HHT) system used on site.
• Perform a variety of administrative duties to support smooth depot operations, including managing reception duties, handling phone and email enquiries, and ensuring internal and external customer queries are resolved promptly and efficiently.
• Assist with ad‑hoc administrative tasks as directed by the management team, maintaining accuracy and confidentiality.
• Support onboarding of new starters, completing HR documentation and ensuring information is accurately recorded in internal systems.
• Ensure operational and legal compliance across health and safety, vehicle management, and security to protect the business.
• Undertake additional duties as required, supporting both office and warehouse operations using InPost Distribution systems.

Skills

Microsoft Office

Customer service

Communication

Time management

Detail oriented

Health & Safety

Team player

Tools

Hand Held Terminal (HHT)

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for Depot Operations Support to join our Southampton team!

We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.

As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

About the role:

At InPost Distribution Southampton, we are committed to being the ideal delivery partner for our customers by offering convenience, flexibility and outstanding customer service. We pride ourselves on providing reliable delivery solutions, a wide range of options for our clients, and building strong teams that help us deliver every day.

This role provides essential operational support across all parcel activities throughout the working day in Southampton. You will assist with parcel handling operations, support customer care enquiries and carry out general administrative tasks to help ensure the smooth running of daily operations.

Working closely with the wider operations team, you will play an important role in maintaining high service standards, supporting efficient day-to-day activities, and helping InPost Distribution achieve its operational and customer service objectives

Location: 3 Barnes Wallis Road, Segensworth, PO15 5ST

Shift Pattern: Tuesday - Saturday & Monday - Friday

Hours: 06:30am - 15:00pm

Salary: £12.71 per hour

What you’ll be doing:

• Provide support to employed and self‑employed delivery resources, ensuring daily activities are delegated and completed efficiently.
• Conduct compliance checks and follow company processes for the delivery team, escalating unresolved issues to the Depot Manager. This includes scheduled, unscheduled, and contract collections.
• Support the debrief process for delivery resources in line with company procedures.
• Deliver excellent customer service at all times, presenting a professional, approachable manner while in uniform.
• Build and maintain strong working relationships with colleagues, drivers, and couriers across Southampton, using effective communication and interpersonal skills.
• Troubleshoot and resolve issues with the Hand Held Terminal (HHT) system used on site.
• Perform a variety of administrative duties to support smooth depot operations, including managing reception duties, handling phone and email enquiries, and ensuring internal and external customer queries are resolved promptly and efficiently.
• Assist with ad‑hoc administrative tasks as directed by the management team, maintaining accuracy and confidentiality.
• Support onboarding of new starters, completing HR documentation and ensuring information is accurately recorded in internal systems.
• Ensure operational and legal compliance across health and safety, vehicle management, and security to protect the business.
• Undertake additional duties as required, supporting both office and warehouse operations using InPost Distribution systems.

What we need from you:

• Must have the legal right to work in the UK.
• Proficient in Microsoft Office, with strong skills in word processing and spreadsheets to manage administrative tasks efficiently.
• Customer service focused, with a genuine commitment to putting customers first and delivering excellent service.
• Clear and professional written and verbal communication skills.
• Ability to stay calm and effective in a fast‑paced, dynamic environment.
• Team player who collaborates effectively with colleagues to achieve shared goals.
• Strong problem‑solving skills to proactively identify issues and implement solutions.
• Excellent time management, with the ability to prioritize tasks and meet deadlines consistently.
• Keen eye for detail, ensuring accuracy and compliance in all tasks.
• Well‑organized, able to manage multiple responsibilities efficiently without losing focus.
• Passion for excellence, thriving in an environment where high standards, quality, and compliance are essential.
• Knowledge and hands‑on experience with Health & Safety and other compliance processes.

Perks of the job!

We love to reward our people for the great work they do:

• Build a secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Stay active with our Cycle2Work scheme
• Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage.

Throughout our process, you will get the opportunity to meet a cross‑section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.