Depot Operations Support

Inpost; Southampton; On-site; GBP 21,000 - 28,000; Full time

Job summary

InPost Distribution Southampton is seeking a proactive Depot Operations Support person to back our busy depot. You will assist with parcel handling, route coordination, compliance checks and admin tasks to keep daily operations running smoothly.

The role focuses on delivering excellent customer service, supporting delivery resources, and maintaining high standards of accuracy and safety in a fast-paced environment across the Southampton site.

Qualifications

• Proven customer service focus and ability to handle enquiries across multiple channels.
• Strong written and verbal communication; professional in appearance and approach.
• Capable of working in a fast-paced, dynamic environment while maintaining accuracy and quality.

Responsibilities

• Provide support to delivery resources, ensuring daily activities are delegated and completed efficiently.
• Perform compliance checks and follow processes, escalating issues to the Depot Manager.
• Assist with onboarding and HR documentation, maintaining accurate records in internal systems.
• Deliver excellent customer service and maintain professional conduct in uniform.
• Handle reception, phone and email enquiries, ensuring timely resolution of queries.
• Support ad-hoc admin tasks to ensure smooth depot operations.
• Maintain health and safety, vehicle management and security compliance.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Attention to detail

Multitasking

Adaptability

Tools

Microsoft Office

Hand Held Terminal (HHT)

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we're looking for Depot Operations Support to join our Southampton team! We're leading the logistics revolution, powering deliveries across the UK for some of the nation's biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you're handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities. About the role: At InPost Distribution Southampton, we are committed to being the ideal delivery partner for our customers by offering convenience, flexibility and outstanding customer service. We pride ourselves on providing reliable delivery solutions, a wide range of options for our clients, and building strong teams that help us deliver every day. This role provides essential operational support across all parcel activities throughout the working day in Southampton. You will assist with parcel handling operations, support customer care enquiries and carry out general administrative tasks to help ensure the smooth running of daily operations. Working closely with the wider operations team, you will play an important role in maintaining high service standards, supporting efficient day-to-day activities, and helping InPost Distribution achieve its operational and customer service objectives,

• Provide support to employed and self-employed delivery resources, ensuring daily activities are delegated and completed efficiently.
• Conduct compliance checks and follow company processes for the delivery team, escalating unresolved issues to the Depot Manager. This includes scheduled, unscheduled, and contract collections.
• Support the debrief process for delivery resources in line with company procedures.
• Deliver excellent customer service at all times, presenting a professional, approachable manner while in uniform.
• Build and maintain strong working relationships with colleagues, drivers, and couriers across Southampton, using effective communication and interpersonal skills.
• Troubleshoot and resolve issues with the Hand Held Terminal (HHT) system used on site.
• Perform a variety of administrative duties to support smooth depot operations, including managing reception duties, handling phone and email enquiries, and ensuring internal and external customer queries are resolved promptly and efficiently.
• Assist with ad-hoc administrative tasks as directed by the management team, maintaining accuracy and confidentiality.
• Support onboarding of new starters, completing HR documentation and ensuring information is accurately recorded in internal systems.
• Ensure operational and legal compliance across health and safety, vehicle management, and security to protect the business.
• Undertake additional duties as required, supporting both office and warehouse operations using InPost Distribution systems.
  Must have the legal right to work in the UK.
• Proficient in Microsoft Office, with strong skills in word processing and spreadsheets to manage administrative tasks efficiently.
• Customer service focused, with a genuine commitment to putting customers first and delivering excellent service.
• Clear and professional written and verbal communication skills.
• Ability to stay calm and effective in a fast-paced, dynamic environment.
• Team player who collaborates effectively with colleagues to achieve shared goals.
• Strong problem-solving skills to proactively identify issues and implement solutions.
• Excellent time management, with the ability to prioritize tasks and meet deadlines consistently.
• Keen eye for detail, ensuring accuracy and compliance in all tasks.
• Well-organized, able to manage multiple responsibilities efficiently without losing focus.
• Passion for excellence, thriving in an environment where high standards, quality, and compliance are essential.
• Knowledge and hands-on experience with Health & Safety and other compliance processes.
  At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!